Dominique Morgan
Coordinator
Atlanta,GA
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Summary
Experienced coordinator and case manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of program coordination and managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges. Motivated to learn, grow and excel in program/project management.
Work History
Social Security Case Manager
John Foy & Associates
Atlanta, GA
08.2021 - Current
- Managed the day-to-day casework of approximately 250 clients applying for Social Security Disability benefits in a fast-paced, high-volume team environment
- Conducted medical and legal research to guide the initial claim process, file appeals, hearing preparation, as well as for oral and written advocacy on behalf of clients
- Interfaced with clients to ensure that all appropriate reports, records, and other documentation is completed and submitted in a timely manner
- Ensured quality, effectiveness, and timely management of cases by creating and organizing systematic workflow.
- Managed support services and fostered communication among clients, medical providers, and the Social Security Administration.
Realtor/Trainer
Carlock Homes Team, Maximum One
Atlanta, GA
04.2019 - 01.2022
- Managed and provided customer service to dozens of potential buyers/sellers through various Customer Relationship Management software systems (CRMs)
- Conducted consultations to assess clients’ needs and created strategic plans to provide guidance through home buying/selling process.
- Performed comparative market analysis to advise clients on current market activities, guided negotiation process, and wrote contracts to ensure fair and honest dealing
- Led various real estate-based trainings to agents on The Carlock Homes Team, assisted with coordinating administrative functions of Inside Sales Agents, and ensured compliance with the Georgia Real Estate Commission.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Used GAMLS, FMLS, and other realtor databases to find properties for clients.
Care Manager
Humana
Atlanta, GA
06.2014 - 04.2018
- Monitored the care of approximately 250 Medicare members in Chronic Conditions Program through programs to outreach to, advise, and address health and wellness, education, financial, and social service needs
- Interpreted regulations to identify and monitor HEDIS measures and quality indicators to achieve compliance across the 6 domains of care
- Worked with plan and providers to define quality metrics and outcome reporting process
- Coordinated referrals to providers, community, and social service organizations.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Coordinated referrals to specialists, social services, and other enabling services for patients.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Community Support Services Provider
Catholic Charities
Cleveland, OH
01.2013 - 04.2014
- Researched local services and activities available to clients with variety of special needs.
- Assessed case load of approximately 20 client's client's needs and crafted individualized and achievable life skills plan.
- Utilized active listening skills when communicating with clients to better understand concerns and provided reassurance and support.
- Documented each client's progress with respective treatment plan on weekly basis.
- Maintained professional relationship with guardians, family members, school staff, and other collateral to enhance supportive community culture.
- Coordinated referrals and direct support for clients and used coordination and planning skills to achieve goals according to schedule.
- Prepared variety of written communications, reports, and documents.
Disability Specialist
Human Arc
Cleveland, OH
05.2011 - 12.2012
- Conducted in-depth interviews to identify clients for eligibility for Social Security benefits.
- Investigated and reviewed medical records and applications to write case summaries to help support disability case.
- Guided a caseload of approximately 150 clients through case management process and ensured quality applications to help secure disability determination and increased payment capitation for health plans.
- Organized clinical documentation, treatment plans, and referrals to submit to Social Security Administration.
- Documented case notes daily and coordinated follow-up for seamless case management.
Disability Assistant
Human Arc
Cleveland, OH
06.2010 - 05.2011
- Initiated filing of initial and appeal disability claims for Medicaid clients by completing online applications, scheduling interviews, gathering medical evidence.
- Provided overall administrative support to Specialist from recruiting through end of entire case management process.
- Adhered to company requirements for client interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Promoted to Disability Specialist in in May 2011.
Education
Ph.D. - Public Health
Walden University
Minneapolis, MN 07.2020 - Current
Master of Public Health (MPH) - Public Health
Cleveland State University
Cleveland, OH 08.2009 - 05.2012
Bachelor of Science - Healthcare Administration
Kent State University
Kent, OH 08.2004 - 05.2008
Skills
Assessing OutcomesConflict Resolution
Interdisciplinary collaboration
Attention to Detail
Planning and Coordination
Excellent Communication
Certification
Nonprofit/Human Service Management
Timeline
Social Security Case Manager
John Foy & Associates
08.2021 - Current
Ph.D. - Public Health
Walden University
07.2020 - Current
Licensed Real Estate Salesperson
04-2019
Realtor/Trainer
Carlock Homes Team, Maximum One
04.2019 - 01.2022
Care Manager
Humana
06.2014 - 04.2018
Community Support Services Provider
Catholic Charities
01.2013 - 04.2014
Disability Specialist
Human Arc
05.2011 - 12.2012
Disability Assistant
Human Arc
06.2010 - 05.2011
Master of Public Health (MPH) - Public Health
Cleveland State University
08.2009 - 05.2012
Nonprofit/Human Service Management
05-2008
Bachelor of Science - Healthcare Administration
Kent State University
08.2004 - 05.2008