Brent Bunkley
Atlanta,GA
Summary
Results-driven organizational leader and problem-solver with a track record in enhancing team performance and customer satisfaction. Expertise in supervisory skills, team building, and employee engagement strategies to drive operational success.
Overview
7
7
years of professional experience
Work History
Personal Injury Case Manager
John Foy & Associates
Atlanta, GA
04.2024 - Current
- Administer and prioritize high-volume case files totaling over 150.
- Prepare official correspondence regarding evidence preservation to insurance companies.
- Conduct thorough investigations into the facts of each case to determine liability issues.
- Develop legal strategies for each case based on clients' needs and objectives.
- Utilize online databases such as LexisNexis and Westlaw to conduct research on specific topics related to ongoing cases.
- Prepare legal demands for initiation of negotiations with insurance companies.
- Compile evidence such as police reports, photographs, accident reconstruction reports.
Customer Service Staff Member
Publix
Decatur, GA
11.2021 - Current
- Greet customers, answer inquiries and resolve customer complaints in a timely manner.
- Update database with new and modified customer data.
- Adjust bills and refund money to resolve customers' service or billing complaints.
- Manage team of employees, ensuring high productivity and quality standards were met.
- Train new employees on company policies, job duties, and performance expectations.
- Work closely with human resources to support employee management and organizational planning.
Legal Assistant/Demand Drafter
Rebecca Kay Sapp Law Firm
Lilburn, GA
11.2023 - 01.2024
- Filed clients' legal documents in relevant courts for processing.
- Drafted motions, briefs and other legal documents.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Compiled financial records related to specific cases.
- Assisted with filing, organizing and maintaining medical records.
- Reviewed medical records for completeness and accuracy.
- Negotiated settlements with opposing counsel or insurance companies to ensure maximum compensation for clients.
Legal Intake Specialist
Rebecca Kay Sapp Law Firm
Lilburn, GA
05.2023 - 11.2023
- Assisted in scheduling appointments between attorneys and clients as needed.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Researched and analyzed legal documents for accuracy and completeness.
- Generated reports detailing caseloads, progress updates, outcomes. for review by management team members.
- Performed administrative tasks such as filing paperwork, copying documents, and faxing forms, as required.
- Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
- Participated in client interviews, observed questioning process and documented information.
- Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
- Attended meetings with attorneys to discuss various aspects of pending cases.
- Contacted witnesses and scheduled interviews and evaluations.
- Responded promptly to emails from current or prospective clients regarding their inquiries or concerns.
- Identified and analyzed legal documents, discoveries and contracts.
Summer Legal Intern
Fulton County District Attorney Office
Atlanta, GA
06.2022 - 10.2022
- Provided administrative support such as filing documents with courts and maintaining client files.
- Participated in client meetings under the supervision of an attorney.
- Participated in client meetings and documented case details and client instructions.
- Drafted motions, briefs and other legal documents.
- Organized exhibits for trial proceedings..
- Attended court proceedings to observe attorneys in action.
- Responded to client calls and inquiries to deliver applicable information.
- Analyzed facts and case law to determine possible defenses for clients.
- Engaged in advocacy and public speaking events to raise awareness on critical social issues.
- Assisted with fundraising efforts for various charities.
Shift Leader
Dunkin
Decatur, GA
05.2018 - 10.2021
- Ensured completeness and quality by thoroughly inspecting orders.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
Education
Bachelor of Arts - Political Science
Georgia State University
Atlanta, GA08-2022
Associate of Arts - Political Science
Georgia State University
Atlanta, GA01-2022
Skills
- Calendar management
- Verbal and written communication
- Talent acquisition
- Analytical thinking
- Mentoring
- Team building
- Case presentation
- Claim investigation
- Client communication
- Medical record review
- Case evaluation
- Legal research
Accomplishments
- Member of Perimeter Academy at Georgia State University
- State Farm Scholarship recipient for Georgia State Univerity
- Hope Scholarship Recipient
- Honors Degree
Languages
English
Full Professional
Affiliations
I have volunteered with numerous organizations such as Hands On Atlanta, Atlanta Run Club, and schools to perform volunteer work.
Timeline
Personal Injury Case Manager
John Foy & Associates
04.2024 - Current
Legal Assistant/Demand Drafter
Rebecca Kay Sapp Law Firm
11.2023 - 01.2024
Legal Intake Specialist
Rebecca Kay Sapp Law Firm
05.2023 - 11.2023
Summer Legal Intern
Fulton County District Attorney Office
06.2022 - 10.2022
Customer Service Staff Member
Publix
11.2021 - Current
Shift Leader
Dunkin
05.2018 - 10.2021
Bachelor of Arts - Political Science
Georgia State University
Associate of Arts - Political Science
Georgia State University
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