Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Cameron Engwiller

Deerfield Beach

Summary

Accomplished Personal Injury Case Manager with a proven track record at Friedland & Associates, adept in medical record review and offering exceptional client communication. Excelled in enhancing client satisfaction and streamlining case management processes, demonstrating outstanding problem-solving and teamwork skills. Achieved significant positive outcomes in diverse personal injury claims, ensuring meticulous attention to detail and efficient time management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Injury Case Manager

Friedland & Associates
08.2022 - Current
  • Facilitated communication between clients and attorneys for timely and efficient case progress.
  • Achieved successful case resolutions by closely managing and organizing client files.
  • Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
  • Built strong relationships with clients to provide empathetic support during their recovery journey.
  • Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
  • Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
  • Ensured thorough documentation, resulting in an organized and streamlined process for each case.
  • Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
  • Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
  • Improved internal processes by regularly reviewing procedures and implementing necessary updates.
  • Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
  • Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
  • Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
  • Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Strengthened attorney-client relationships with excellent customer service during intake interviews and ongoing communications.
  • Enhanced client satisfaction by effectively managing personal injury cases and providing regular updates on case progress.
  • Developed strong relationships with medical providers, streamlining record requests and expediting treatment information for cases.
  • Demonstrated adaptability by successfully handling a diverse range of personal injury cases, including motor vehicle accidents, slip and falls, and medical malpractice claims.

Receptionist/Legal Assistant

Berman Law Firm
01.2022 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Answered central telephone system and directed calls accordingly.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Manager on Duty

Pet Paradise Resort
08.2020 - 12.2021
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Managed appointment schedules efficiently, allowing for timely check-ins and check-outs of pets under care.
  • Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
  • Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Education

No Degree - Criminal Justice

Keiser University
Fort Lauderdale, FL
01-2026

High School Diploma -

Monarch High School
Coconut Creek, FL
06-2019

Skills

  • Medical record review
  • Case evaluation
  • Client communication
  • Claim investigation
  • Legal research
  • Calendar management
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Read medical reports on 120 + clients regarding various medical issues to determine the value of the case.
  • Received "Most Improved Employee" award.

Certification

  • Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint Certifications – Microsoft Corporation.

Languages

English
Native or Bilingual

Timeline

Personal Injury Case Manager

Friedland & Associates
08.2022 - Current

Receptionist/Legal Assistant

Berman Law Firm
01.2022 - 07.2022

Manager on Duty

Pet Paradise Resort
08.2020 - 12.2021

No Degree - Criminal Justice

Keiser University

High School Diploma -

Monarch High School

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Cameron Engwiller