Tina Schwab
Personal injury Case Manager
Ormond Beach,FL
Summary
Professional case management professional with strong experience and preparation for managing personal injury cases. Skilled in legal documentation, client communication, and case coordination. Known for strong team collaboration, flexibility with changing needs, and achieving results. Reliable, organized, and able to handle sensitive information with discretion.
Overview
19
19
years of professional experience
Work History
Personal Injury Case Manager
Dean Burnetti Law
03.2020 - 02.2025
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Achieved successful case resolutions by closely managing and organizing client files.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Ta Chen International Dba Sunland Shutters
02.2012 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Personal Injury Case Manager
Burnetti PA
05.2009 - 01.2012
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Achieved successful case resolutions by closely managing and organizing client files.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bodily Injury Claims Adjuster
First Acceptance Insurance
07.2006 - 05.2009
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed relevant parties to determine claim denial or settlement.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Coordinated independent medical examinations to verify injury severity when required.
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
Education
Associate of Science - Secretarial Science
Lakeland Business College
Lakeland, FL06-1984
Skills
- Medical record review
- Critical thinking
- Case evaluation
- Data entry
- Client communication
- Call center experience
- Claim investigation
- Positive attitude
- Teamwork
- Client relations
- Customer service
- Professional telephone demeanor
- Microsoft outlook
- Attention to detail
- Multitasking
- Reliability
- Verbal and written communication
- Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal Injury Case Manager
Dean Burnetti Law
03.2020 - 02.2025
Customer Service Representative
Ta Chen International Dba Sunland Shutters
02.2012 - 03.2020
Personal Injury Case Manager
Burnetti PA
05.2009 - 01.2012
Bodily Injury Claims Adjuster
First Acceptance Insurance
07.2006 - 05.2009
Associate of Science - Secretarial Science
Lakeland Business College
Similar Profiles
Aliyah GonzalezAliyah Gonzalez
Receptionist at Law Offices of Dean PetrulakisReceptionist at Law Offices of Dean Petrulakis
Liliana RojasLiliana Rojas
Administrative Assistant at Dean Omar Branham Shirley Law FirmAdministrative Assistant at Dean Omar Branham Shirley Law Firm
Christine SchultzChristine Schultz
Legal Secretary at Law Office of Dean T. YeotisLegal Secretary at Law Office of Dean T. Yeotis