Xeyan Alexia Almanza
San Diego,CA
Summary
Detail-oriented Personal Injury Case Manager with over 3 years of experience supporting medical-legal cases from intake through treatment coordination. Skilled in patient onboarding, lien processing, provider coordination, and attorney communication. Strong background in managing high-volume caseloads while ensuring accurate documentation and timely follow-ups. Bilingual in English and Spanish with a commitment to efficient teamwork and patient-centered care.
Overview
2027
2027
years of professional experience
Work History
Personal Injury Case Manager
Dr. David Kupfer, MD
2022 - Current
- Case management for personal injury cases, ensuring thorough documentation and compliance with legal requirements.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Process new patients and coordinate scheduling with appropriate medical providers
- Monitored medical treatment progress, maintaining open lines of communication with outside medical providers and handling attorney.
- Preparation of lien agreements and lien negotiations.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
Receptionist
Dr. David Kupfer, MD
2021 - 2022
- Provided phone support and served as the first point of contact for patients.
- Assisted with customer service triage, directing patient concerns appropriately.
- Scheduled and rescheduled patient appointments efficiently.
- Maintained consistent communication with clinical staff to ensure quality patient care.
- Processed correspondence.
Store Manager
The Juicy Bar
2019 - 01.2020
- Supervised daily operations, including kitchen and beverage preparation
- Managed inventory, supply ordering, and vendor payments
- Conducted employee interviews, hiring, and staff scheduling
- Oversaw team performance to ensure efficiency and quality service
- Maintained compliance with health and safety standards
- Business closed due to COVID-19 pandemic
Education
Bachelor of Arts - Urban Studies
University of California
San Diego06-2019
Skills
- Case Management
- Patient Intake & Scheduling
- Medical record review
- Lien Processing & Documentation
- Effective & Constant Communication
- Case Tracking & Follow-Up
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Problem-solving abilities
- Team Collaboration
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Personal Injury Case Manager
Dr. David Kupfer, MD
2022 - Current
Receptionist
Dr. David Kupfer, MD
2021 - 2022
Store Manager
The Juicy Bar
2019 - 01.2020
Bachelor of Arts - Urban Studies
University of California