Jairo Huitz
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Personal Injury Case Manager
The Matian Firm/ Windsor Troy
02.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Reviewed case files and reported case progress to clients.
- Assist with client's property damage claims.
- Maintain constant communication with insurance adjusters.
- Set up clients with appropriate treatment.
- Conduct policy search when needed.
- Draft demands.
- Negotiate with insurances adjusters.
- Manage case files from intake to settlement.
Legal Assistant
The Matian Firm/ Windsor Troy
06.2022 - 02.2023
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Requested traffic collision reports from police agencies throughout California.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Opened subrogation claims with numerous Health Insurances
- Opened claims with plaintiff;s and defendants insurance companies
- Prepped clients file for demand.
Legal Mail Clerk
The Matian Firm
10.2021 - 06.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Parking Attendant/Office Clerk
ABM Industries
08.2016 - 08.2021
- Handled cash, made accurate change and maintained balanced cash drawer.
- Responded to dozens customer requests efficiently and with knowledgeable assistance.
- Answered general questions about parking fees, facilities and directions.
- Handled client correspondence and tracked records to foster office efficiency.
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands
Education
Bachelor of Arts - Political Science
California State University - Dominguez Hills
Carson, CA05.2018
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2012
Skills
- Customer Complaint Resolution
- Case Presentation
- Oral communication
- Supervision
- Flexible & Adaptable
- Filing
- Scheduling
- Administrative support
- Staff Management
- Service Quality
- Customer Inquiries
- Evidence Collection
- Customer Retention
- Negotiate Settlements
- Case Preparation
- Investigative Research
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Negotiation and Conflict Resolution
- Case Management
- Client Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Injury Case Manager
The Matian Firm/ Windsor Troy
02.2023 - Current
Legal Assistant
The Matian Firm/ Windsor Troy
06.2022 - 02.2023
Legal Mail Clerk
The Matian Firm
10.2021 - 06.2022
Parking Attendant/Office Clerk
ABM Industries
08.2016 - 08.2021
Bachelor of Arts - Political Science
California State University - Dominguez Hills
High School Diploma -
Santa Monica High School
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