Johniqua Roberson
Spartan Law Group
Atlanta,GA
1
Certification
5
years of professional experience
Dedicated Customer Service Representative(CSR) with over 10 years of experience both in a call center environment and customer facing. Currently looking to find a long-term position that offers me the ability to use my skills and drive to succeed. I would like to find a position that rewards hard work and dedication and offers opportunity for career growth within a company that aims to provide extraordinary world-class customer service, resolving and troubleshooting customer/client issues. I’ve been recognized for working long hours, my commitment to customers, attention to detail, and professionalism. Competent using software including: Windows, MS Word, PowerPoint, Excel, Outlook Email, Internet, Coreldraw, Photoshop, Lotus Notes, Hp Service Manager, Oracle and Verint.
Work History
Personal Injury Case Manager
10 Months- Managed cases for states such as GA, AL, NC, IL, IA, FL, OH, SC, CA, TX.
- Coordinated communication between clients, attorneys, and medical providers to ensure timely updates.
- Evaluated case progress and identified potential issues to facilitate resolution strategies.
- Developed comprehensive case summaries to support attorney preparation for negotiations and trials.
- Managed case files and maintained organized documentation for personal injury claims.
- Reviewed and sent policy limits demands for liability and UM/UIM.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Obtained medical records
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
Personal Injury Case Manager
1 Year 4 Months- Managed and updated case files, ensuring relevant information was accessible to team members for effective case handling.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Assisted in preparing legal documents such as pleadings or discovery requests, expediting the litigation process.
- Facilitated communication between clients and attorneys, promoting timely case progress and client satisfaction.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Liaised between clients, attorneys, insurance companies, and other parties in personal injury cases, streamlining processes and collaboration.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Decreased time spent on administrative tasks through proficient use of case management software.
- Achieved successful case resolutions by closely managing and organizing client files.
Personal Injury Case Manager
9 Months- Assisted attorneys with all aspects of case management, including docketing deadlines and billing.
- Assisted attorneys with case management tasks, including docketing deadlines, billing, and sending reminders to ensure timely actions
- Organized and maintained case files and engagement information, both electronic and paper, to uphold law firm policies
- Conducting legal research to obtain documentation regarding health insurance, social security, medical records, and medical providers
- Drafting legal documents such as demands for attorney review
Property and Casualty Insurance Agent
2 Years 1 Month- Handled 50-100 inbound/outbound calls daily to address client inquiries and resolve issues
- Delivered exceptional customer service to ensure client satisfaction in a fast-paced call center environment
- Issued/modified/reviewed policies
- Calculated premiums and established payment methods
- Reviewed and issued insurance policies to ensure compliance with company standards.
- Provided exceptional customer service to clients in a fast-paced call center environment
- Established sustainable relationships and trust with customer accounts through open and interactive communication
- Actively promoted company products and services
Education
High School Diploma
Skills
Customer Service
Microsoft Office
Record review
Case evaluation
Client communication
Litigation support
Case resolution
Analytical thinking
Certification
Property and Casualty License
Personal Information
Timeline
Personal Injury Case Manager
Spartan Law Group
10.2025 - CurrentRead More
Personal Injury Case Manager
Morgan & Morgan Law Firm
06.2024 - 10.2025Read More
Personal Injury Case Manager
Lamar Law Office
06.2023 - 03.2024Read More
Property and Casualty Insurance Agent
USAA
04.2021 - 05.2023Read More
Screven County High School
High School Diploma
Read More