Monique Pridgen
Lawrenceville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Injury Case Manager
Morgan and Morgan
Alpharetta, GA
10.2024 - Current
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Managed case files, ensuring accurate documentation and adherence to legal requirements.
- Coordinated communication between clients, attorneys, and medical providers to facilitate case progress.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Achieved successful case resolutions by closely managing and organizing client files.
Legal Secretary
New York State Court
Buffalo, NY
09.2021 - 07.2023
- Answered and directed calls using multi-line switchboard.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Monitored deadlines and court schedules to ensure timely submissions and adherence to protocols.
- Drafted legal correspondence and court documents, improving communication efficiency.
- Managed case files and legal documents to ensure accurate record-keeping.
- Coordinated scheduling of court appearances and meetings, optimizing workflow for legal teams.
- Implemented electronic filing procedures, increasing document accessibility and compliance.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Office Manager
True Bethel Baptist Church
04.2016 - 03.2020
- Facilitated volunteer training programs to improve engagement and support church activities.
- Streamlined communication processes between departments to foster collaboration and information sharing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated scheduling for church events and meetings to optimize resource allocation.
- Managed daily office operations to ensure efficient workflow and communication.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Associate's degree - Education
Erie Community College
Buffalo, NYSkills
- Customer service
- Active listening
- Critical thinking
- Goal Oriented
- Account Management
- Problem Solving Ability
- Attention to detail
Certification
ServSafe
Timeline
Personal Injury Case Manager
Morgan and Morgan
10.2024 - Current
Legal Secretary
New York State Court
09.2021 - 07.2023
Office Manager
True Bethel Baptist Church
04.2016 - 03.2020
Associate's degree - Education
Erie Community College