Ashley N. Thomas
Atlanta,GA
Summary
Motivated Personal Injury Case Manager with background in managing complex personal injury cases. Strengths include understanding of medical terminology, insurance procedures, and negotiation tactics. Known for providing empathetic client support, maintaining meticulous case files, and guiding clients through challenging processes. Previous roles had significant impact on improved client experiences and successful case resolutions.
Overview
12
12
years of professional experience
Work History
Personal Injury Case Manager
Monge & Associates
Atlanta, USA
07.2018 - Current
- Managed over 100 active cases from intake to settlement, including motor vehicle and premises liability claims.
- Drafted 30+ demand letters monthly, and recovered over $1M in attorney fees annually.
- Acted as the primary contact for clients, providers, and adjusters.
- Prepared settlement statements, LORs, and legal correspondence.
- Consistently met and exceeded monthly and annual firm goals.
Litigation Assistant / Legal Assistant
Foy & Associates
Atlanta, USA
01.2015 - 07.2018
- Assisted attorneys with litigation cases: discovery, scheduling, and document drafting.
- Maintained over 100 PI cases; prepared demands and legal correspondence.
- Collected and reviewed medical records, police reports, and client documentation.
- Communicated with clients, providers, and insurance adjusters to facilitate case resolution.
Paralegal
Slater & Wilensky
Atlanta, USA
01.2013 - 01.2015
- Provided litigation support on personal injury cases involving motor vehicle accidents and premises liability.
- Drafted demands, motions, and legal correspondence under attorney supervision.
- Scheduled depositions, hearings, and client meetings; managed court deadlines.
- Organized and maintained case files, discovery responses, and medical records.
- Collaborated with attorneys to prepare cases for mediation and trial.
Education
Bachelor of Science - Political Science
Clayton State University
01.2017
Associate of Science - Paralegal Studies
Atlanta Technical College
01.2014
Skills
- Personal injury and litigation support
- Team lead
- Drafting demands and legal documents
- Case management
- Needles, Filevine, and Prevail
- Problem solving
- Medical record review
- Microsoft Office and Excel
- Interpersonal skills
- Calendar management
- Notary public – Georgia
- Client communication and negotiation
- Remote work readiness and organization
Timeline
Personal Injury Case Manager
Monge & Associates
07.2018 - Current
Litigation Assistant / Legal Assistant
Foy & Associates
01.2015 - 07.2018
Paralegal
Slater & Wilensky
01.2013 - 01.2015
Bachelor of Science - Political Science
Clayton State University
Associate of Science - Paralegal Studies
Atlanta Technical College
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