Dominique Nolan
Houston
Summary
Dedicated, compassionate, and performance-driven Social Service Professional with extensive experience in case management, behavioral health, counseling support, and direct care services. Proven ability to facilitate structured group sessions, teach social-emotional learning skills, manage challenging behaviors, and build supportive environments that promote growth and accountability. Highly skilled in treatment planning, documentation compliance, crisis intervention, and connecting individuals to community resources. Strong background supporting individuals with intellectual/developmental disabilities and behavioral health needs, with transferable strengths aligned with education, classroom support, and student development.
Experienced with client support, effectively addressing and resolving client issues. Utilizes strong communication skills to provide clear and helpful assistance. Track record of maintaining high customer satisfaction and building solid client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Support Specialist / Case Manager
A Caring Safe Place Inc.
01.2023 - Current
- Provide leadership, structure, and direct support for individuals with chemical dependency and behavioral health needs in a safe, supportive environment.
- Facilitate weekly Anger Management and Recovery groups, teaching emotional regulation, accountability, coping skills, and conflict resolution strategies.
- Support client progress through coaching, motivational guidance, and reinforcement of behavioral expectations and program rules.
- Monitor client behavior, attendance, and goal progression while documenting outcomes using HMI systems.
- Collaborate with internal teams to address concerns, problem-solve barriers, and implement effective strategies to improve client outcomes.
- Educate clients on program policies, resources, and expectations while encouraging responsibility and personal development.
Qualified Mental Health Professional (QMHP)
Eduvention Monitoring and Consulting (EMC Behavioral Health)
01.2021 - Current
- Deliver prevention-oriented counseling services using Skills Streaming, PAYA, and MRI curriculum in structured, client-centered settings.
- Teach social skills development, coping strategies, emotional regulation, communication skills, and problem-solving techniques through evidence-based interventions.
- Develop and implement individualized treatment plans aligned with client needs, goals, and measurable progress indicators.
- Provide behavioral support interventions and coordinate with psychologists regarding client mental health needs, behavioral concerns, and medication-related observations.
- Collaborate with placement agencies, caregivers, and service providers to ensure continuity of care and consistent behavioral support.
- Maintain accurate, timely documentation and progress notes in compliance with agency standards and service requirements.
- Connect clients and families to community-based resources to strengthen support systems and promote long-term stability.
HCS Case Manager / Supervisor
HCS Case Manager / Supervisor
01.2010 - 02.2016
- Provide sensitive and responsive case management for individuals receiving waiver services.
- Promoted to HCS Case Manager/Supervisor due to strong performance and leadership skills.
- Supervise House Managers to ensure delivery of services, safety of environment, and compliance with medical and support standards.
- Oversee timely development and documentation of Individual Plans of Care (IPC).
- Develop Implementation Plans aligned with Person-Directed Plan (PDP) outcomes.
- Coordinate and monitor all aspects of client care while ensuring accurate and timely documentation.
- Maintain Medicaid and Medicare eligibility status, including application, tracking, and follow-up.
- Ensure cost-effective services while prioritizing client safety and quality of care.
Learning Activity Instructor
Learning Activity Instructor
01.2008 - 01.2010
- Provided direct care in accordance with organizational policies and service standards.
- Delivered instruction and support to clients, families, and caregivers to meet established goals and objectives.
- Developed and implemented weekly lesson plans tailored to individual client needs.
- Maintained organized and safe work environments.
- Documented daily client behaviors, activities, and progress in case records.
Education
Masters Degree - Counseling
Prairie View A&M University
Prairie View, TX08-2013
Bachelor Degree - Criminal Justice
Prairie View A&M University
Prairie View, TX12-2007
Skills
- Microsoft Suite, Excellent oral and written communication skills, Type 55 wpm/10-key by Touch
- Problem-solving skills
- Service standard compliance
- De-escalation techniques
- Empathy and patience
- Interpersonal and written communication
- Client relationship building
- Support inquiry assistance
Certification
The Child and Adolescent Needs and Strengths (CANS)
ANSA (Adult Needs and Strengths Assessment) certification
Timeline
Client Support Specialist / Case Manager
A Caring Safe Place Inc.
01.2023 - Current
Qualified Mental Health Professional (QMHP)
Eduvention Monitoring and Consulting (EMC Behavioral Health)
01.2021 - Current
HCS Case Manager / Supervisor
HCS Case Manager / Supervisor
01.2010 - 02.2016
Learning Activity Instructor
Learning Activity Instructor
01.2008 - 01.2010
Bachelor Degree - Criminal Justice
Prairie View A&M University
Masters Degree - Counseling
Prairie View A&M University