ECW, Microsoft Office
Dominique Pepp
Humble,TX
Summary
Proven Quality Assurance Specialist with a background at The Marker Group, adept in HIPAA compliance and problem-solving. Excelled in enhancing product quality standards and customer service, demonstrating exceptional multitasking and organizational skills. Achieved significant improvements in patient registration and records maintenance processes.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Texas ENT Specilaists
07.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Records Specialist
US Legal Support - Litigation Resource Services
10.2021 - 03.2023
- Scanned paper records to transfer to digital filing systems.
- Maintained and updated records through dedicated digital database.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming/outgoing calls as required.
- Updated records with new information.
Quality Assurance Specialist
The Marker Group
09.2009 - 03.2021
- Developed and implemented procedures to meet product quality standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reviewed production processes and identified potential quality issues.
- Reported problems and concerns to management.
- Familiarity with HIPPA and security policy and guidelines.
- Analytical and critical thinking with good judgement and expertise.
Education
Bachelor of Arts -
McNeese State University
Lake Charles, LA12-2021
Skills
- Information collection
- Data entry
- Registration and admissions
- Customer service
- Multitasking and organization
- Patient registration
- Quality assurance
- HIPAA compliance
- Appointment scheduling
- Records maintenance
- Problem-solving
- Phone and email etiquette
Planning and Organizing
I love to plan and organize, I was a part of the Parent Teacher Association as Secretary 2022-2023. I love to work with kids and seniors. Making crafts, calendars and organizing everything from traveling to helping my kids with ideas.
Software
Interests
I love to plan and organize, I was a part of the Parent Teacher Association as Secretary 2022-2023 I love to work with kids and seniors Making crafts, calendars and organizing everything from traveling to helping my kids with ideas
I like traveling, shopping, being creative and spending time with family
Timeline
Patient Access Representative
Texas ENT Specilaists
07.2023 - Current
Records Specialist
US Legal Support - Litigation Resource Services
10.2021 - 03.2023
Quality Assurance Specialist
The Marker Group
09.2009 - 03.2021
Bachelor of Arts -
McNeese State University
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