Alena Morgan
HILLTOP LAKES
Summary
Dedicated Medical Assistant with proven expertise in patient-focused care and medical office administration, honed at Texas ENT and Allergy. Excelled in clinical documentation and procedure assistance, enhancing patient care and streamlining office efficiency. A reliable team player, adept at medical records management and fostering compassionate environments, significantly improving patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Texas ENT and Allergy
03.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Followed appropriate procedures to minimize patient's exposure to radiation( CT scans in office)
- Taught patients about medications, procedures, and care plan instructions.
- Ordering of medications, labs, diagnostic imaging and imput of surgery codes
Medical Assistant
Baylor Scott & White
03.2008 - 01.2012
Education
Certification -
Texas School of Business
Houston, TXSkills
- Patient-focused care
- Intake control
- Medical office administration
- Clinical documentation
- Procedure assistance
- Appointment setting
- Reliable team player
- Patient scheduling
- Medical records management
- Medical transcription
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Medical Assistant
Texas ENT and Allergy
03.2015 - Current
Medical Assistant
Baylor Scott & White
03.2008 - 01.2012
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Certification -
Texas School of Business
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