Dominique Perkins
Paterson,NJ
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
14
14
years of professional experience
Work History
Personal Banking Consultant II
Lakeland Bank
12.2019 - Current
- Coach and motivate branch team in the absence of the manager to achieve goals
- Supervise all activities in the branch in the absence of the manager
- Refer retail credit products and services
- Promote applications including types of loans available, rate and fees, processing and closing requirements
- Identify sales and referral opportunities both in traditional and non-traditional bank product areas
- Achieve cross-selling goals
- Deliver a 'one stop' customer assistance approach
- Balance teller cash drawer, cash reconciliations and transfers to vault, TCR, TCD, ATM, and coin machine
- Order and ship currency and coin
- Monitor and promote sales activity contest.
Personal Banking Consultant
Lakeland Bank
08.2017 - 12.2019
- Refer retail credit products and services
- Promote applications including types of loans available, rate and fees, processing and closing requirements
- Identify sales and referral opportunities both in traditional and non-traditional bank product areas
- Achieve cross-selling goals
- Deliver a 'one stop' customer assistance approach
- Balance teller cash drawer, cash reconciliations and transfers to vault, TCR, TCD, ATM, and coin machine
- Order and ship currency and coin
- Monitor and promote sales activity contests.
Bank Teller
Lakeland Bank
08.2016 - 08.2017
- Refer retail credit products and services
- Balance teller cash drawer, cash reconciliations and transfers to vault, TCR, TCD, ATM, and coin machine
- Achieve cross-selling goals.
Secondary Marketing Assistant
Valley National Bank
10.2012 - 10.2015
- Provides support to Secondary Marketing Manager
- Duties include a wide range of computing tasks, prepares various reports and maintains departmental files, accepting and completing lock in of loans on processing system, performs GL postings and payment processing
- Comply with all safety policies, practices, and procedures
- Participates in proactive team efforts to achieve departmental and company goals
- Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC.
Bank teller
Valley National Bank
10.2009 - 10.2012
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
B.S. Business Administration: Management -
William Paterson University
05.2009
Skills
- Customer Service
- Supervisor
- Sales
- Continuous Improvement
- Best Practices Implementation
- Management Coaching
- Problem-Solving
- Strategic Planning
- Performance Assessments
- Team Leadership & Development
Timeline
Personal Banking Consultant II
Lakeland Bank
12.2019 - Current
Personal Banking Consultant
Lakeland Bank
08.2017 - 12.2019
Bank Teller
Lakeland Bank
08.2016 - 08.2017
Secondary Marketing Assistant
Valley National Bank
10.2012 - 10.2015
Bank teller
Valley National Bank
10.2009 - 10.2012
B.S. Business Administration: Management -
William Paterson University