Dominique Perron
Broussard,LA
Summary
I am an outgoing individual with experience overseeing multiple tasks and managing employees successfully. I am a hardworking professional committed to providing outstanding customer service and assistance. I am proud to be an organized and dependable candidate successful at managing multiple priorities with a positive attitude and have a willingness to take on added responsibilities to meet team and company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Dick Sporting Goods
2023.07 - Current
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained customer account information database by canceling and updating customer accounts.
- Addressed on average 25-35 inbound customer calls daily.
- Placed and canceled average 50-75 orders from customers, distributors and agents per month.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Ecommerce Associate
Dicks Sporing Goods
2018.08 - 2023.07
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Passionate about learning and committed to continual improvement.
Key Holder Supervisor
The Children's Place
2016.06 - 2018.08
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Bachelor of Arts - Interdisciplinary Studies
McNeese State University
Lake Charles, LA05.2023
Skills
Inventory Management
- MS Office
- Complaint resolution
- Time Management
- Problem-Solving
- Conflict Resolution
- Analytical and Critical Thinking
- Merchandising operations
- Loss prevention strategies
- Cycle Counts and Audits
- Records Organization
- Cash handling proficiency
- Sales Leadership
- Employee Training
- Sales floor organization
- Training and mentoring
- Active Listening
- Product picking
- Inventory Recordkeeping
- Warehouse Operations
- Order picking and processing
- Attention to Detail
Timeline
Customer Service Supervisor
Dick Sporting Goods
2023.07 - Current
Ecommerce Associate
Dicks Sporing Goods
2018.08 - 2023.07
Key Holder Supervisor
The Children's Place
2016.06 - 2018.08
Bachelor of Arts - Interdisciplinary Studies
McNeese State University