Summary
Overview
Work History
Education
Skills
Phone - Number
Timeline
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Dominique Pond

Pottstown,United States

Summary

Highly motivated and detail-oriented Billing Representative and Phlebotomist with over five years of experience in handling billing inquiries, processing payments, and resolving account discrepancies. Seeking a challenging role where I can utilize my strong communication skills and proven ability to make a positive impact in the field of healthcare. Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.

Overview

7
7
years of professional experience

Work History

Phlebotomist

Reading Hospital - Tower Health
North Reading, United States
08.2023 - Current
  • Conducted venipuncture and capillary puncture on patients of all ages in a fast-paced clinic setting
  • Collected, labeled, and processed blood specimens for laboratory analysis in accordance with established protocols
  • Maintained a clean and organized work area, ensuring compliance with infection control and safety standards
  • Provided exceptional patient care by demonstrating empathy, professionalism, and effective communication skills during blood collection procedures
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.

Billing Representative

Quest Diagnostics
Norristown, United States
05.2018 - Current
  • Successfully managed a high volume of customer billing inquiries and resolved issues in a timely and efficient manner
  • Implemented new billing processes and procedures to streamline operations and improve accuracy
  • Collaborated with cross-functional teams to identify and implement solutions for billing discrepancies and account errors
  • Achieved a consistently high rate of on-time payments and reduced delinquency rates by implementing proactive collection strategies

Phlebotomy

G.E.T. Phlebotomy Trained and Certified
Philadelphia, United States
01.2024 - 03.2024
  • Confidently and carefully drew blood from patients of all ages
  • Provided care to patients following established standards and practices
  • Assisted with submission of data when required

Education

General Studies -

Harcum College
Bryn Mawr, United States
02.2025

Phlebotomy -

G.E.T. Phlebotomy Trained and Certified
Philadelphia, United States
03.2024

Skills

  • Excellent communication skills
  • Professional
  • Proficient in billing software
  • Patient confidentiality
  • Blood collection
  • Venipuncture

Phone - Number

2673550213

Timeline

Phlebotomy

G.E.T. Phlebotomy Trained and Certified
01.2024 - 03.2024

Phlebotomist

Reading Hospital - Tower Health
08.2023 - Current

Billing Representative

Quest Diagnostics
05.2018 - Current

General Studies -

Harcum College

Phlebotomy -

G.E.T. Phlebotomy Trained and Certified

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Dominique Pond