Dominique Rawlins
Spring Hill
Summary
Motivated IT professional with a bachelor's degree in information technology and hands-on experience in SQL, Athena, troubleshooting, and system support. I have excellent written and verbal communication skills and I'm a fast Learner with strong adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technical Support Manager
Metro By T-Mobile
01.2021 - Current
- Assisting customers with device setup, account management and troubleshooting by simplifying technical processes into everyday solutions for customers to understand.
- Utilize Microsoft 365 (Excel for tracking sales data, outlook for communication, and Teams for meetings and collaboration) to streamline daily operations and reporting.
- Apply problem-solving and analytical skills to diagnose devices and service issues.
Production Line Leader
Micro-Matic
01.2018 - 01.2021
- Carry out operation process checks to ensure machines are operating within production parameters.
- Maintain a good work rate as well as high quality. Inspect products according to established standards and procedures.
Education
Bachelors - IT
South University
Tampa, FL05.2021
Associate of Science -
Pasco-Hernando State College
New Port Richey, FL05-2016
Skills
- Experience with Athena EMR Application
- Security: Routers, switches, firewalls, access points, load balancers, VPNs, Zero trust concepts(least privilege and remote access)
- Extensive experience utilizing Microsoft 365 products (Word, Excel, PowerPoint, Outlook, Access, Teams/Sharepoint)
- Skilled at breaking down technical concepts and explaining it in a user-friendly way
- Strong Analytical Skills, data analysis, and SQL experience
- Curriculum planning
Certification
- AWS Certified Cloud Practitioner
- Google Cybersecurity
- CompTIA Security+ (in progress)
Timeline
IT Technical Support Manager
Metro By T-Mobile
01.2021 - Current
Production Line Leader
Micro-Matic
01.2018 - 01.2021
Bachelors - IT
South University
Associate of Science -
Pasco-Hernando State College
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