Dominique Richardson
Alabaster,AL
Summary
Clinical care professional with solid expertise in patient care coordination and healthcare management. Known for strong team collaboration, adaptability, and achieving optimal patient outcomes. Skilled in care planning, patient assessment, and resource management. Reliable, flexible, and solutions-focused, ensuring seamless care delivery and improved patient satisfaction.
Overview
13
13
years of professional experience
Work History
Chronic Care Manager
Bluefish Medical
Remote
08.2023 - Current
- Educate and support patients with care plans, medication and lifestyle management.
- Troubleshoot minor technical or system issues to ensure uninterrupted workflow,
- Document patient information, care plans, and follow-ups accurately using EMR/EHR systems.
- Manage patient caseload in a performance-based environment.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Certified Clinical Medical Assistant
Heart South
01.2021 - 07.2023
- Processed prescription refill request under prover instruction.
- Documented patient interactions, test results and care updates.
- Prepared patients for exams and procedures, including vitals, medical history and medication review.
- Coordinated patient testing, follow up and referrals to ensure continuity of cardiac care.
- Trained new staff on clinical protocols and best practices to maintain high-quality care standards.
Certified Clinical Medical Assistant
UAB Medicine
01.2017 - 12.2020
- Administered injections following physician orders and safety protocols.
- Maintained accurate electronic medical records with strong computer efficiency.
- Obtain patient vital signs, medical histories,medication reconciliation.
- Coordinated and completed patient referrals, authorizations, and follow-ups.
Medical Assistant
North Pain Management
01.2013 - 12.2016
- Roomed and prepared20-30 patients daily for provider exam.
- Assisted provider with procedures.
- Managed high patient volume, coordinating patient flow and reduce wait times.
- Maintained precise EMR documentation, including procedure notes, lab results, medications and follow up instruction.
Education
Certified Medical Assistant -
Jefferson State Community College
Birmingham, Alabama, AL2019
Skills
- Excel & data management- tracking and reporting
- EMR proficiency- Epic, Cerner, eClinicalWorks, NextGen
- Patient care quality- safe, effective and compassionate
- Clinical- Injections, lab draws, procedure assistance
Timeline
Chronic Care Manager
Bluefish Medical
08.2023 - Current
Certified Clinical Medical Assistant
Heart South
01.2021 - 07.2023
Certified Clinical Medical Assistant
UAB Medicine
01.2017 - 12.2020
Medical Assistant
North Pain Management
01.2013 - 12.2016
Certified Medical Assistant -
Jefferson State Community College