Ushba Saleem
Delmar,MD
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Chronic Care Manager
Peninsula Nephrology Associates
06.2022 - Current
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed over 1300 patients per month.
Front End Supervisor
Ross
10.2020 - 01.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Education
Associate of Science - Engineering
Wor-Wic Community College
Salisbury, MD06.2024
High School Diploma -
Delmar High School
Delmar, DE06.2020
Skills
- Electronic Medical Record Software
- Microsoft Excel
- Data Entry
- Medication Review
- Medical Chart Documentation
- Reporting and Performance Analysis
- Time Management
- Schedule Preparation
Languages
Urdu
Full Professional
Timeline
Chronic Care Manager
Peninsula Nephrology Associates
06.2022 - Current
Front End Supervisor
Ross
10.2020 - 01.2022
Associate of Science - Engineering
Wor-Wic Community College
High School Diploma -
Delmar High School
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