Dominique Ridley
Chesapeake Va,VA
Summary
Accomplished service professional with extensive experience at American Cruise Lines, demonstrating exceptional order accuracy and a deep understanding of food safety. Excelled in maintaining high customer satisfaction through effective communication and problem-solving skills. Proven ability to enhance guest flow and dining experience through meticulous table setting and food station setup, ensuring a seamless service environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waiteress
American Cruise Lines
2016.08 - 2017.01
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Assistant Waiter
Norwegian Cruise Line
2022.08 - 2023.07
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Waiter
American Queen Steamboat Company
2018.09 - 2022.02
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Master of Science - Sports Management
West Virginia University
Morgantown, WV05.2023
Bachelor of Science - Parks, Recreation And Tourism
Radford University
Radford, VA05.2018
Skills
- Wine pairing knowledge
- Order Accuracy
- Food safety understanding
- Food inspection
- Table Setting
- Food station setup
Certification
- CPR, City of Chesapeake
- Piney Point Firefighter ceritfaction
Timeline
Assistant Waiter
Norwegian Cruise Line
2022.08 - 2023.07
Assistant Waiter
American Queen Steamboat Company
2018.09 - 2022.02
Waiteress
American Cruise Lines
2016.08 - 2017.01
Master of Science - Sports Management
West Virginia University
Bachelor of Science - Parks, Recreation And Tourism
Radford University
- CPR, City of Chesapeake
- Piney Point Firefighter ceritfaction
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