Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dominique Rivers

Austin,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

CSR

IEnergizer
Austin, TX
08.2023 - Current
  • Researched required information using available resources.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved customer service wait times to mitigate complaints.
  • Received or prepared work orders.

Store Manger

7 Eleven Gas Station
Austin, TX
03.2020 - 10.2023
  • Conducted monthly meetings with staff to discuss operational issues or changes.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Ensured that store was clean and organized at all times.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Developed and maintained store policies, procedures and operations manual.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.

Trainer

CSD
Lubbock, TX
05.2015 - 09.2023
  • Maintained strong knowledge of CapTel by participating in workshops, conferences and online education classes.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Supervisor

TMobile
Austin, TX
09.2017 - 06.2022
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Directed and supervised team of 15 employees in daily operations.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Designed and developed training materials for new employees in the organization.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Developed job postings for open positions and managed applicant tracking system.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.

Education

High School Diploma -

Lubbock High School
Lubbock, TX
12.2004

Skills

  • Scheduling
  • Product Knowledge
  • Call Management
  • Inbound and Outbound Calling
  • Typing 40 WPM
  • Prioritization
  • Quality Assurance Controls
  • Problem-Solving Abilities
  • Team Development
  • Project Management Abilities
  • Customer Consulting
  • Documentation
  • Active Listening

References

References available upon request.

Timeline

CSR

IEnergizer
08.2023 - Current

Store Manger

7 Eleven Gas Station
03.2020 - 10.2023

Supervisor

TMobile
09.2017 - 06.2022

Trainer

CSD
05.2015 - 09.2023

High School Diploma -

Lubbock High School

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