Summary
Overview
Work History
Education
Languages
Skills
Work Preference
Timeline
Generic
Linda Muhammad

Linda Muhammad

Ellenwood,GA

Summary

An ambitious, outgoing individual who seeks extensive adventure in everything! Highly motivated and always ready to learn more. Working toward achievement, and in open-arms to opportunities that will broaden my horizon. A team player, willing to lead or follow, eager to learn and is self-motivated. Enthusiastic and personable, my passion is to contribute, support, and make a difference. For over 15 years, I have dedicated my career to keeping executives and business owners organized, prioritized and less stressed. I practice a streamlined and intuitive approach to assistance. It rests on empathy, efficiency, and astute problem solving. I take pride in representing senior level management professionally. Dedicated, approachable, reliable, bilingual English/Spanish, personable and motivated. I find enjoyment in helping people and organizations become successful. Other constructive characteristics are that I'm well-polished, poised, trusting, steady, stable, and sociable. I take pride in representing my employer and acting as a spokesperson for a team. I'm the type of coworker you’d want to have on your team. Five Key Strengths: Restorative, Winning Others Over, Harmony, Includer, and Achiever. Over the course of my career, I have discovered that I thrive on challenges and do my best work in high-volume settings. I enjoy responsibility and believe that my experience, professionalism, and proactive demeanor are a perfect match for the “many hats” that Assistant and Office Manager Positions require. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

CSR

Fulfillment Strategies International
Lithia Springs, GA
08.2023 - 04.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Shipping Coordinator

Builders FirstSource - FT
Morrow, GA
02.2023 - 08.2023
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.

Senior Logistics Coordinator

ARMADA Supply Chain Solutions
East Point, United States
07.2022 - 12.2022
  • Kargo Super User for East Point Armada
  • Answer Detention Emails
  • Process work for the next day
  • Training new Logistics Coordinators for the window on both 1st and 2nd shift
  • Scheduled all Fed-ex / UPS orders
  • Assist coworkers and other departments
  • Post Break schedule for all shifts for the Logistics Office
  • Monitor Emails and Rush orders
  • Monitor QIP and Scanning work to ensure it is getting done timely
  • Tracking paperwork on QIP Chart
  • Go to person for Fed-Ex shipments
  • Yard report published each workday
  • Preload report published each workday
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed paperwork and necessary information required for client shipments.
  • Dispatched information to service providers to schedule freight movement.
  • Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
  • Prioritized work based on business demands and freight delivery times.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.
  • Maintained and updated systems to drive communication with internal and external customers.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Prepared and led staff training and instruction.
  • Evaluated employee performance and prepared performance appraisals.
  • Completed or assisted with difficult or skilled tasks.

Bilingual Logistics Coordinator

Armada
East Point, United States
10.2021 - 06.2022
  • Managed paperwork and necessary information required for client shipments.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Dispatched information to service providers to schedule freight movement.
  • Checked in drivers
  • Assist all Spanish speaking claims,drivers, customers concerns and issues

Coordinator Field Resources Lead

Cubic Transportation
Atlanta, GA
09.2015 - 06.2022
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Field Coordinator

Cubic Transportation
Buckhead, GA
01.2015 - 08.2015
  • Dispatching maintenance calls in a timely manner
  • Remotely monitoring equipment via HPOV, DAMEWARE, and AFCMS
  • Ran reports every two hours to keep client updated with current data information
  • Communicating effectively verbally and in writing, providing all updates on active tasks and informing management of any issues in the field
  • Build good working relationships with external and internal customers
  • Dispatch Chicago techs, San Francisco techs, Vancouver techs, Atlanta
  • Marta techs, San Diego techs, Los Angeles techs
  • Responsible for call updating, and completion up on tech completion
  • Remotely troubleshoot devices
  • Assisting helpdesk with clients questions and tech handheld issues
  • Trouble shooting
  • Monitor rail and bus dashboards
  • Responsible for hourly report updates
  • Reporting all damaged or devices with issues or needing replaceable parts
  • Access

Fleet Operations Manager

Estenson Logistics
Rialto, CA
09.2002 - 12.2010
  • Dispatched over 80 drivers for dedicated Home Depot acct
  • Responsible of all local, LTLs, owner operators, and over the road drivers
  • Ensure drivers maintained and upkeep of daily log sheets
  • Remotely monitor drivers through Qualcomm and People net system
  • Ensure all paperwork meet DOT, and department of transportation standards and requirements
  • Ensure proper accident investigations and paperwork
  • Kept close communication verbally and via email with all drivers

Education

General Studies

Jurupa Valley High
01.2002

Languages

Spanish
Native or Bilingual

Skills

SAP System Administration

Database Management

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Customer Relations

Problem Resolution

Call center experience

Microsoft Excel

Complaint Handling

Complaint resolution

Payment Processing

Client Relations

Microsoft Outlook

Scheduling

Appointment Scheduling

Order Processing

Administrative Support

Staff Training

Quality Control

Clerical Support

Filing

Coordination

Order Fulfillment

Quality Assurance Controls

Shipping and Logistics

Delivery Scheduling

Warehousing functions

Receiving support

[Software] CRM system proficiency

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefits401k matchPaid time off

Timeline

CSR

Fulfillment Strategies International
08.2023 - 04.2024

Shipping Coordinator

Builders FirstSource - FT
02.2023 - 08.2023

Senior Logistics Coordinator

ARMADA Supply Chain Solutions
07.2022 - 12.2022

Bilingual Logistics Coordinator

Armada
10.2021 - 06.2022

Coordinator Field Resources Lead

Cubic Transportation
09.2015 - 06.2022

Field Coordinator

Cubic Transportation
01.2015 - 08.2015

Fleet Operations Manager

Estenson Logistics
09.2002 - 12.2010

General Studies

Jurupa Valley High
Linda Muhammad