Dominique Roa
Lodi
Summary
Courteous and reliable Take-Out Specialist contributing exemplary customer service and attention to detail. Delivers friendly engagement and efficient service.
Overview
2
2
years of professional experience
Work History
Take-Out Server
Chilis's Bar and Grill
Paramus, NJ
07.2024 - Current
- Provided quality customer service throughout all interactions with guests.
- Received payment for take-out orders and processed credit card transactions correctly.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Performed opening duties such as restocking supplies and checking equipment.
- Assisted customers with menu items, answered questions, and made recommendations when asked.
- Performed cashier duties such as taking payments, counting money, and making change.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Communicated clearly with kitchen staff to confirm order details and modifications.
- Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
- Trained new staff on take-out service protocols and customer service excellence.
Restaurant Hostess
Chilis's Bar and Grill
Lodi
06.2023 - Current
- Maintain consistent attention to the entrance of the restaurant and welcome all guests with a smile and appropriate greeting following.
- Record customer reservations or seating times in a consistent manner.
- Maintain and update restaurant seating charts.
- Proper set up and maintenance of the Dining Room areas before serving
- Assist with maintaining sufficient stock of roll up silverware for the incoming shift.
- Seats guests and advises them on menus and beverage choices based on required in-depth
Stylist Sales Associate
Free Bird Boutique
Lodi
11.2023 - 04.2024
- Greeted customers, provided excellent customer service, and answered questions.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
- Operated cash register to process payments from customers accurately and efficiently.
- Informed customers about current sales, promotions, and special offers.
- Organized merchandise displays to attractively showcase products.
- Ensure my presentation showcased the products we had on display.
Education
Associate of Science - Social Work
Bergen Community College
Paramus, NJSkills
- Effective communication
- Efficient seating
- Handling complaints
- Guest seating rotation
- Reservation handling
- Hospitality management
- Customer flow management
- Active learning
- Dining room management
- Take-out service
- Personal presentation
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Theater
- Painting
- Volunteering
- Gym
- Snowboarding
References
References available upon request.
Timeline
Take-Out Server
Chilis's Bar and Grill
07.2024 - Current
Stylist Sales Associate
Free Bird Boutique
11.2023 - 04.2024
Restaurant Hostess
Chilis's Bar and Grill
06.2023 - Current
Associate of Science - Social Work
Bergen Community College