Lukas Banos
Miami
Summary
Customer service and order processing is a major strength for me, and I have developed that skill while working for McDonald's and Shorty's. I improved guest satisfaction through communication and collaboration. Food safety and sanitation, as well as inventory control, are critical to the overall dining experience. Acknowledged for dependability and professionalism in the workplace's pace.
Overview
1
1
year of professional experience
Work History
Take-Out Server
Shorty's
Miami, FL
06.2025 - 02.2026
- Provided excellent customer service by efficiently processing take-out orders.
- Maintained cleanliness and organization of take-out area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted customers with menu selections, demonstrating product knowledge and upselling techniques.
- Prepared ingredients and ensured freshness for daily menu items.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Followed safety and sanitation guidelines to uphold food quality standards.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Crew Member
McDonald's, PDI FOODS
Miami, FL
10.2024 - 02.2025
- Took orders from patrons and input selections into store computer system.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Stocked shelves and cases with new or transferred items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
GED -
GED
Miami02-2025
Skills
- Customer service
- Order management
- Food safety
- Cash handling
- Team collaboration
- Time management
- Product restocking
- Effective communication
- Order taking
- Reliability and punctuality
- Serve food
- Team player
- Professionalism
- Inventory organization
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Interests
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Take-Out Server
Shorty's
06.2025 - 02.2026
Crew Member
McDonald's, PDI FOODS
10.2024 - 02.2025
GED -
GED
Personal interests
I am a student at Miami Dade College, currently pursuing a degree in Hospitality Administration, Travel and Tourism. Once i have completed this program, I plan to study Culinary Arts Management to further expand my skills and knowledge in the field. In my free time, I enjoy video editing, reading, and am an avid video game enthusiast.