Dominique Roberts

Corpus Christi,TX

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

years of professional experience

Work History

Teacher

Brainstorm Childcare & Learning Center

08.2019 - Current

Developed lesson plans to engage students in diverse learning environments.
Assisted in classroom management to foster a positive learning atmosphere.
Implemented instructional strategies tailored to individual student needs.
Collaborated with colleagues to enhance curriculum and teaching methodologies.
Conducted assessments to measure student progress and adapt instruction accordingly.
Communicated regularly with parents and guardians regarding student achievements.

Call Center Representative

Results Call Center

03.2019 - 10.2019

Managed high volume inbound calls with professionalism and efficiency.
Resolved customer inquiries promptly, ensuring satisfaction and loyalty.
Educated customers on product features and services to enhance understanding.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Pawnbroker

First Cash Pawn

02.2016 - 11.2016

Assisted customers in evaluating pawn items to determine fair market value.
Processed transactions efficiently using point-of-sale systems and inventory management tools.
Educated clients on pawn policies, ensuring compliance with legal regulations.
Conducted thorough inspections of items to assess quality and authenticity.
Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.

Cashier

Stripes

08.2015 - 11.2016

Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
Maintained clean and organized register area to enhance customer experience.
Assisted customers with inquiries, providing excellent service and problem resolution.
Collaborated with team members to streamline checkout procedures for improved efficiency.
Trained new cashiers on register operations and customer service protocols effectively.

Education

Solomon Coles High School

Corpus Christi, TX

08.2015

Skills

Relationship building
Critical thinking
Public speaking
Work ethic and integrity

Customer service excellence
Sales expertise
Data entry
Account updating

Timeline