Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dominique Rodriguez

Johnstown,CO

Summary

Customer service professional with 10+years of experience in providing exceptional support and assistance to customers. Skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Proficient in using most software and maintaining accurate customer records. Strong communication and problem-solving skills with a friendly and patient approach. Recognized for consistently delivering high-quality service and fostering positive customer relationships.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Cacciatore At Hellers Kitchen Windsor
02.2023 - 02.2024
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
  • Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Server

Caninos Italian Restaurant
06.2017 - 12.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Manager

Wedos Tacos And Tequila
08.2023 - 12.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Bartender

WestEnd Lounge
09.2020 - 05.2022
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

Fermentation Science

Colorado State University
Fort Collins, CO

Adam’s City High School
Commerce City, CO
05.2015

Skills

  • Menu Memorization
  • Suggestive Selling
  • Employee Coaching
  • Preparing Garnishes
  • Wine Knowledge
  • Wine and Liquor Knowledge
  • Basic Accounting
  • Event Coordination
  • Superior Customer Service
  • Cash Handling
  • Sales Techniques
  • Proficiency in MS Office
  • 45 WPM

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Wedos Tacos And Tequila
08.2023 - 12.2023

Lead Bartender

Cacciatore At Hellers Kitchen Windsor
02.2023 - 02.2024

Bartender

WestEnd Lounge
09.2020 - 05.2022

Server

Caninos Italian Restaurant
06.2017 - 12.2022

Fermentation Science

Colorado State University

Adam’s City High School

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Dominique Rodriguez