Dominique Rodriguez
Cox Communications
El Cajon,CA
1
Certificate
16
Years of experience
Senior Business Operations Leader with more than 20 years of progressive leadership experience across sales, customer experience, and enterprise operations. Proven track record of driving operational excellence through KPI strategy, asset protection, process improvement, and enterprise program management. Recognized for designing scalable business solutions, strengthening operational governance, leveraging data and AI to support executive decision making, and leading cross functional initiatives that improve customer experience, financial performance, and operational compliance. Trusted partner to executive leadership with a history of developing high performing teams and delivering measurable business results across complex, multi site organizations.
Work History
Senior Manager, Sales Operations
1 Year 6 Months- Lead enterprise operational initiatives supporting more than 120 retail locations, driving operational excellence, governance, compliance, and customer experience.
- Own enterprise operational KPIs including inventory, shrink, cash compliance, and operational assessments while providing executive reporting and recommendations to Directors and Vice Presidents.
- Manage the enterprise banking vendor partnership and collaborate with cross-functional stakeholders to strengthen financial controls and operational performance.
- Develop AI-enabled executive dashboards and analytics that improve operational visibility, identify trends, and support strategic decision-making.
- Communicate operational changes, implementation strategies, and performance insights to executive leadership and field organizations.
Sales Operations Manager
4 Years- Designed and implemented the Retail Operations Assessment (ROA), establishing an enterprise operational governance framework supporting 120+ retail locations.
- Led national operational programs focused on cash reconciliation, compliance, inventory governance, operational assessments, and process standardization.
- Created executive reporting and AI-driven analytics that identified kiosk closing errors as the source of 68% of cash variances; implemented process improvements that reduced kiosk-related variances to 27%.
- Partnered with Directors, Vice Presidents, Finance, IT, Supply Chain, Asset Protection, and third-party vendors to implement enterprise initiatives and drive continuous improvement.
Store Manager
3 Years- Achieved Torch Award, Cox Communications' highest annual retail sales leadership recognition, distinguishing as top-performing store manager among over 100 leaders.
- Developed training programs to enhance team performance and customer service skills.
- Led daily store operations, ensuring optimal staffing and resource allocation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Earlier Leadership Experience
7 Years- Progressed through Retail Solutions Specialist and Senior Sales & Operations Specialist roles, consistently exceeding sales goals, mentoring future leaders, and improving operational performance.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Achieved top sales performance within the team by consistently meeting or exceeding sales targets.
Education
Bachelor's coursework - Bachelor of Science in Business Administration
No Degree
Skills
Operational Excellence
Business Transformation
Enterprise Program Management
Sales Operations
Sales Strategy
Customer Experience
KPI Strategy & Performance Management
Process Improvement
Operational Governance
Executive Reporting
Business Analytics
Cross Functional Leadership
Leadership Development
Asset Protection
Vendor Management
Change Management
Cross-functional team coordination
Cross-functional collaboration
Strategic planning
Operations management
Certification
- Project Management Certification (Internal)
- Lean Six Sigma Green Belt (In Progress)
- AI Certification (Planned)
Affiliations
- Selected as California Business Continuity Program Chief Officer for the West Coast, leading emergency response planning and communications across multiple states.
- Digitized manual operational processes, reducing administrative effort, paper costs, and time required by frontline leaders.
- Built executive dashboards using AI and advanced analytics to improve reporting, operational visibility, and decision-making.
- Mentored and developed leaders who advanced into leadership positions across the organization.
- Active member, Women in Cable Telecommunications (WICT) Southern California Chapter.
Accomplishments
- 15 years of progressive leadership, advancing to Senior Manager of Sales Operations.
Timeline
Senior Manager, Sales Operations
Cox Communications
01.2025 - CurrentRead More
Sales Operations Manager
Cox Communications
01.2021 - 01.2025Read More
Store Manager
Cox Communications
01.2018 - 01.2021Read More
Earlier Leadership Experience
Cox Communications
01.2011 - 01.2018Read More
Western Governors University
Bachelor's coursework from Bachelor of Science in Business Administration
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Grossmont College
No Degree
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