Ivan Brief
Lake Worth
Summary
Accomplished Operations and Sales Manager with a proven track record at Euro Kitchen Bath & Granite, enhancing customer satisfaction and profitability through strategic planning and operational excellence. Skilled in fostering supplier relationships and leading teams to exceed sales goals. Expertise in productivity improvement and customer relations, achieving significant revenue growth and operational efficiency.
Overview
27
27
years of professional experience
Work History
Sales/Senior Operations Manager
Euro Kitchen Bath & Granite
03.2011 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Owner/Operator Manager
D.I.B. Multi Services LLC
09.2009 - 03.2011
- Operated with safety and skill to avoid accidents and delays.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Sales Associate
Rooms To Go Furniture
06.2004 - 08.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to build rapport and loyalty.
- Used in-store system to locate inventory and place special orders for customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Retail Sales Manager
Sleepy’s
05.1998 - 06.2004
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06-1986
Skills
- Operations management
- Productivity improvement
- Strategic planning
- Customer relations
- Sales tracking
- Supplier monitoring
- Operational excellence
- Facility management
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved customer concerns which led to higher volume of sales.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales/Senior Operations Manager
Euro Kitchen Bath & Granite
03.2011 - Current
Owner/Operator Manager
D.I.B. Multi Services LLC
09.2009 - 03.2011
Sales Associate
Rooms To Go Furniture
06.2004 - 08.2009
Retail Sales Manager
Sleepy’s
05.1998 - 06.2004
High School Diploma -
James Madison High School
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