Dominique Roper
United States
Summary
Professional insurance specialist prepared for this role through extensive experience in customer service and claims management. Proven ability to navigate complex insurance policies and deliver effective solutions. Known for collaborative approach and flexibility in dynamic environments. Proficient in client communication and issue resolution.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Service Consultant
Progressive Insurance
10.2023 - Current
- Boosted revenue generation by accurately preparing premium quotes for prospective customers based on their needs and risk profiles.
- Facilitated smooth transition of accounts during agent turnover periods, maintaining continuity of service for affected clients.
- Identified potential fraudulent activities through thorough investigation and analysis of claims data.
- Maintained accuracy in customer database through regular updating of contact information, policy details, and claim history.
Patient Access Representative
Colquitt Regional Medical Center
Moultrie, GA
09.2021 - 10.2023
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Licensed Insurance Agent
Southern Harvest Insurance Agency
Sylvester, GA
06.2021 - 09.2021
- Exceeded corporate quotas for monthly policy sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
Sales Manager
Aaron's Sales And Lease
Tifton, GA
07.2016 - 06.2021
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
Education
High School Diploma -
Turner County High School
Ashburn, GASkills
- Strong interpersonal skills
- Effective problem solving
- Insurance verification
- Customer service
- Patient registration
- Goals and performance
- Verbal and written communication
- Sales team training
Certification
Agent-Personal Lines
Certifications
08-2021
Personal Information
Title: Patient Access Representative/Sales Manager/Customer Service Representative
Timeline
Insurance Service Consultant
Progressive Insurance
10.2023 - Current
Patient Access Representative
Colquitt Regional Medical Center
09.2021 - 10.2023
Licensed Insurance Agent
Southern Harvest Insurance Agency
06.2021 - 09.2021
Sales Manager
Aaron's Sales And Lease
07.2016 - 06.2021
High School Diploma -
Turner County High School