DOMINIQUE ROSS
Atlanta,GA
Summary
Dynamic Operations Leader specializing in multi-site plasma site management. Achieved measurable improvements, including a 10% boost in operational efficiency and enhanced donor retention rates of 15-20%. Proven ability to lead cross-functional teams, streamline processes, and maintain compliance while driving growth and quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Traveling Center Operational Manager
KedPlasma
04.2023 - Current
- Provide operational leadership and strategic oversight for 6–10 plasma collection centers while partnering with Center Managers to achieve operational, quality, financial, and compliance goals.
- Lead, coach, and develop Center Managers and leadership teams across multiple markets.
- Standardize operational processes and implement best practices that improve consistency and efficiency.
- Ensure continuous compliance with FDA, EMEA, PPTA, DCOP, and company regulations.
- Maintain inspection readiness and strengthen quality systems across assigned centers.
- Conduct root cause investigations for medical incidents and operational deficiencies while implementing corrective and preventive actions.
- Analyze business metrics to improve productivity, donor satisfaction, collection volume, quality, and financial performance.
- Collaborate with Executive Leadership, Human Resources, Medical Affairs, and Quality teams to support strategic initiatives and organizational growth.
- Increased operational efficiency by 10%
- Improved donor retention by 15–20%
- Strengthened leadership accountability across multiple plasma centers
Assistant Center Manager
KedPlasma
11.2019 - 04.2023
- Managed daily operations of a high-volume plasma collection center serving approximately 1,000 donors weekly while leading operational, staffing, compliance, and quality initiatives.
- 30 employees supervised across multiple operational departments.
- Managed staffing, scheduling, payroll, workflow, and production planning.
- Ensured compliance with FDA, OSHA, CLIA, PPTA, EU, and company standards.
- Oversaw NAT testing, viral marker investigations, documentation, and quality assurance.
- Recruited, onboarded, coached, and developed employees.
- Improved workflow processes to enhance productivity and donor experience.
- Supported achievement of operational, financial, quality, and customer service objectives.
- Increased monthly production by 5–10%
- Reduced donor wait times from 100+ minutes to under 85 minutes
- Maintained 100% audit readiness
Production Supervisor
KedPlasma
06.2019 - 11.2019
- Supervised daily production operations while maintaining regulatory compliance.
- Trained and onboarded employees on SOPs and quality procedures.
- Improved workflow efficiency through staff coaching and process improvements.
- Managed inventory controls and production documentation.
Plasma Processor Lead
KedPlasma
04.2018 - 06.2019
- Led plasma processing operations in compliance with FDA regulations.
- Managed inventory, equipment readiness, and quality documentation.
- Assisted leadership with employee training and workflow optimization.
- Improved processing accuracy and operational efficiency.
Office Assistant
GYN & Fertility Specialist
10.2017 - 03.2018
- Coordinated patient scheduling and verified insurance to ensure seamless patient flow.
- Supported physicians by managing administrative tasks to enhance operational efficiency.
- Maintained HIPAA compliance while providing exceptional patient service.
Education
Bachelor of Arts - Psychology
Troy University
Troy, ALHigh School Diploma -
Covington High School
Covington,TNSkills
Multi-Site Management
Regional Operations Leadership
Operational Excellence
Performance Management
Strategic Planning
Change Management
KPI & Performance Analytics
Process Improvement
Healthcare Regulations
Quality Assurance
Regulatory Compliance
Risk Management
FDA / OSHA / CLIA
PPTA / EMEA
Leadership Development
Patient Engagement
Certification
- Certified Phlebotomist
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- CPR Certified
Leadership Strengths
- Regional Operations
- Team Development
- Executive Communication
- Compliance Leadership
- Operational Strategy
- Continuous Improvement
- Quality Systems
- Change Leadership
- Process Optimization
- KPI Management
- Customer Experience
- Organizational Growth
Timeline
Traveling Center Operational Manager
KedPlasma
04.2023 - Current
Assistant Center Manager
KedPlasma
11.2019 - 04.2023
Production Supervisor
KedPlasma
06.2019 - 11.2019
Plasma Processor Lead
KedPlasma
04.2018 - 06.2019
Office Assistant
GYN & Fertility Specialist
10.2017 - 03.2018
Bachelor of Arts - Psychology
Troy University
High School Diploma -
Covington High School