Dominique Sherrod
D’Iberville,MS
Summary
Experienced in digital media and marketing practices with a strong foundation in technical troubleshooting and delivering exceptional customer service. Recognized for efficiency in resolving complex issues and consistently enhancing customer satisfaction. Leveraging problem-solving abilities and effective communication skills to provide comprehensive support for technical operations. Deep understanding of customer service principles ensures a seamless user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MyChart Technical Support Agent
Experis Group
10.2022 - Current
- Provide thorough technical support and problem resolution through inbound and outbound calls for customers
- Use proper protocol for accessing patient records within EPIC systems including protecting PHI and maintaining HIPAA compliance
- Achieve consistent rankings in monthly metrics, call handle time, call duration, and number of calls per shift
- Compose escalations for unresolved cases
- Continuously gathering and improving knowledge for the organizations we are contracted with
- Experience working with Helpdesk Ticketing Systems and Office 365
Chiropractic Assistant
Spencer Chiropractic
08.2022 - 10.2022
- Performing non-invasive therapies on patients
- Transferring patients between doctor visits and therapies
- Managing room organization, cleanliness, and supplies
- Checking in patients’ symptoms
- Scheduling appointments
- Maintaining inventories
- Taking payments
Store Fulfillment Associate
Belk Inc.
05.2021 - 08.2022
- Able to effectively resolve customer conflicts and complaints
- Maintain constant knowledge of store merchandise
- Responsible for ensuring Omni-channel goals are met daily
- Assorting and packaging merchandise to fulfill online and in-store orders
- Responsible for reporting ongoing progress of fulfillment operations to management
- Responsible for promoting and issuing credit cards to customers
- Stocking and merchandising shoe departments
Sales Associate
Ross Dress for Less
10.2017 - 03.2021
- Provided retail customer service and phone support during peak store hours
- Assumed supervisor role when needed including new employee orientations
- Answered phone calls on behalf of management
- Worked to ensure a neat sales environment
- Assisted customers throughout a fast and efficient checkout process
- Open/Close registers
Education
Bachelor of Arts - Film And Entertainment Studies, Marketing
University of Southern Mississippi
Hattiesburg12.2022
Spanish Language Courses -
Universidad De Cadiz
Cadiz, Spain07.2019
Certificate - Digital Marketing
Louisiana State University
Baton Rouge, LA11-2024
Certificate - Email Marketing
HubSpot Academy
11-2024
Certificate - Analytics
Google Analytics
11-2024
Certificate - Advertising
Google Ads
11-2024
Certificate - Digital Marketing & E-Commerce
Coursera
11-2024
Skills
- Interpersonal and written communication
- Critical thinking and problem solving
- Teamwork
- Working Independently
- Microsoft Office
- Ability to Multitask
- Adaptability
- Computer Skills
- Time Management
- Customer Service
- Content Development
- Remote support
- Telephone etiquette
- Willingness to learn
Certification
- Digital Marketing & E-Commerce, Coursera October 2024
- Google Ads, Google, November 2024
- Google Analytics, Google, November 2024
- Email Marketing, Hubspot, November 2024
Languages
Spanish
Limited Working
Timeline
MyChart Technical Support Agent
Experis Group
10.2022 - Current
Chiropractic Assistant
Spencer Chiropractic
08.2022 - 10.2022
Store Fulfillment Associate
Belk Inc.
05.2021 - 08.2022
Sales Associate
Ross Dress for Less
10.2017 - 03.2021
Bachelor of Arts - Film And Entertainment Studies, Marketing
University of Southern Mississippi
Spanish Language Courses -
Universidad De Cadiz
Certificate - Digital Marketing
Louisiana State University
Certificate - Email Marketing
HubSpot Academy
Certificate - Analytics
Google Analytics
Certificate - Advertising
Google Ads
Certificate - Digital Marketing & E-Commerce
Coursera
Similar Profiles
CASSANDRA TANOCASSANDRA TANO
EMR Consultant, Clinical Application Analyst-Trainer at Leidos Health AKA Ettain Group AKA Experis Manpower GroupEMR Consultant, Clinical Application Analyst-Trainer at Leidos Health AKA Ettain Group AKA Experis Manpower Group
Omolayo BaconOmolayo Bacon
Project Manager at Experis Technology GroupProject Manager at Experis Technology Group
CODELLIA INGEHCODELLIA INGEH
Lead Project Manager at Experis Manpower GroupLead Project Manager at Experis Manpower Group
Tammy MayoTammy Mayo
Receptionist at Gulf Coast PsychotherapyReceptionist at Gulf Coast Psychotherapy
Malaysia TriplettMalaysia Triplett
Assistant Restaurant Manager at Taco BellAssistant Restaurant Manager at Taco Bell