Dominique Shipman
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Quality Assurance Agent
JND Legal Administration
08.2023 - Current
- Schedule and conduct quality assurance meetings with employees to go over monthly quality scores
- Provide coaching feedback for QA score improvement and adherence to department procedures
- Select samples of employee emails and database entries to review and score
Legal Contact Center Agent
JND Legal Administration
07.2022 - Current
- Provide claims support to class action members and address claim status inquiries accordingly
- Review claims to determine eligibility in addition to document adequacy
- Utilize database software such as Daybreak and CPS to log data into claimant records
- Responsible for creating weekly and daily reports for project managers
- Assist in training new hires by sharing best practices and offering guidance on company processes.
- Manage high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Teaching Assistant
Seattle Pacific University
04.2022 - 11.2022
- Graded 25 student assignments weekly and utilizing online software for entering scores as well as tracking student progress
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Taught and presented course materials in class to over 50 students
- Improved overall class participation by implementing group activities and project-based learning.
Resident Peer Career Advisor
Seattle Pacific University
09.2021 - 06.2022
- Assisted students in crafting targeted resumes and cover letters that effectively communicated their value to potential employers.
- Led workshops for students to provide information on job searching, application completion, and resume building.
- Advised students on how to create LinkedIn and Handshake profiles
- Conducted regular progress reviews with students to assess their needs and adjust strategies accordingly.
Borgen Project Intern
The Borgen Project
09.2021 - 10.2021
- Analyzed political trends and researched voting patterns of state politicians
- Lobbied politicians to support US foreign policy on global poverty relief aid
- Maintained a detailed calendar of upcoming deadlines and important dates, assisting in keeping projects on schedule and ensuring timely completion of tasks.
Education
Bachelor of Arts - Political Science: International Affairs, Philosophy
Seattle Pacific University
Seattle, WA11.2022
Coursework: American Government and Politics, Comparative Politics, International Political Economy, and International Politics -
Skills
- Word, Excel, and PowerPoint certified
- Organizational skills
- Analytical thinking
- Performance monitoring
- Documentation and Reporting
- Problem-Solving Skills
Languages
Spanish
Limited Working
Timeline
Quality Assurance Agent
JND Legal Administration
08.2023 - Current
Legal Contact Center Agent
JND Legal Administration
07.2022 - Current
Teaching Assistant
Seattle Pacific University
04.2022 - 11.2022
Resident Peer Career Advisor
Seattle Pacific University
09.2021 - 06.2022
Borgen Project Intern
The Borgen Project
09.2021 - 10.2021
Bachelor of Arts - Political Science: International Affairs, Philosophy
Seattle Pacific University
Coursework: American Government and Politics, Comparative Politics, International Political Economy, and International Politics -
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