Dominique Smith
Reynoldsburg,Ohio
Summary
Dedicated and results-orientated customer service representative with a proven track record of delivering exceptional customer experiences. Adept at handling inquiries, resolving issues, and building positive customer relations.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Director of Security
LSS Choices for Victims of Domestic Violence
07.2023 - Current
- Monitored building access and identified all officials and employees before authorizing their entrance
- Detected and apprehended any unauthorized personnel
- Noted and followed up on any unusual behavior
- Responded to calls in both routine and emergency situations
- Maintained accurate and detailed logs of all events that occurred during each shift
- Processed and logged accurate and detailed incident reports
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
- Collected and organized all surveillance data and information to protect client possessions and workspaces
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
- Patrolled commercial property and the associated parking garage
- Directed guests around the building and answered questions regarding accessibility
- Investigated all security and safety violations
- Prevented crimes through careful observation and investigation of suspicious or unusual activities.
Sr. Service Advocate/ Bswift Administrator
AETNA, A CVS HEALTH COMPANY
07.2018 - Current
- Explains member plan of benefits, members rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources
- Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized next best action recommendations, to maintaining individual data accuracy and integrity.
Lead Asset Protection Officer
L Brands Asset Protection
07.2022 - 12.2022
- Wrote reports outlining activities and results
- Patrolled store departments to check for suspicious activities
- Checked CCTV for evidence of shoplifting
- Wrote reports for internal and external crime, burglary, or theft
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
Shift Supervisor Security Officer
Allied Universal
10.2021 - 12.2022
- 3rd shift led officer maintain staffing levels making sure all tasks patrols are completed
- Documentation of all tours and interactions with all guest and employees
- Manage time keeping practices
- Ensured all polices and procedures are followed and adhered by
- Covering all PTO requests and call offs as needed.
Shift Supervisor Security Officer
G4S Security Solutions
12.2020 - 10.2021
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities.
Shift Supervisor Security Officer
Signal 88 Security
11.2019 - 10.2020
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities.
Disability Claims Representative
Sedgwick Claims Management
10.2016 - 07.2018
- Assigning New claims to appropriate claims handler
- Educates and informs multiple communication channels for documentation required to process claims, required time frames, payment status, and claim status
- Enters both verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system.
Customer Representative
PCCW
03.2016 - 09.2016
- Provides customers with container rental and associated product information, establish quotes and close sales.
Education
Graduate -
LINDEN MCKINLEY HIGH SCHOOL
Columbus, OH 09.2004 - 06.2005
COLUMBUS STATE COMMUNITY COLLEGE
ColumbusSkills
Security Operation Evaluation
Training Materials
Team building
Daily incident reporting
Timeline
Assistant Director of Security
LSS Choices for Victims of Domestic Violence
07.2023 - Current
Lead Asset Protection Officer
L Brands Asset Protection
07.2022 - 12.2022
Shift Supervisor Security Officer
Allied Universal
10.2021 - 12.2022
Shift Supervisor Security Officer
G4S Security Solutions
12.2020 - 10.2021
Shift Supervisor Security Officer
Signal 88 Security
11.2019 - 10.2020
Sr. Service Advocate/ Bswift Administrator
AETNA, A CVS HEALTH COMPANY
07.2018 - Current
Disability Claims Representative
Sedgwick Claims Management
10.2016 - 07.2018
Customer Representative
PCCW
03.2016 - 09.2016
Graduate -
LINDEN MCKINLEY HIGH SCHOOL
09.2004 - 06.2005
COLUMBUS STATE COMMUNITY COLLEGE