Dominique T, Reyna
Ogden,UT
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Call Center Representative
United Screening
04.2023 - 05.2024
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Call Center Representative
Amerigroup Finance
02.2022 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Data Entry
Capstone Nutrition
05.2020 - 01.2021
- Completed data entry of [Type] and [Type] information each day.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Machine Operator
Kimberly-Clark
06.2019 - 02.2020
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
Packer Associate
Kimberly Clark
11.2018 - 12.2019
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Supported quality control efforts by inspecting products for defects before packaging.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
Prodution Worker
Savers
11.2017 - 08.2018
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Inspected and adjusted work performed to meet expectations.
- Inspected final products to assess compliance with quality standards and established tolerances.
Stocker Associate
Dollar Tree
03.2017 - 10.2017
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
Cashier
Arctic Circle
07.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Davinci Academy
Ogden, UT05.2017
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Inbound phone calls
- Communicating with clients
- Product Knowledge
- Gathering information
Timeline
Call Center Representative
United Screening
04.2023 - 05.2024
Call Center Representative
Amerigroup Finance
02.2022 - 10.2022
Data Entry
Capstone Nutrition
05.2020 - 01.2021
Machine Operator
Kimberly-Clark
06.2019 - 02.2020
Packer Associate
Kimberly Clark
11.2018 - 12.2019
Prodution Worker
Savers
11.2017 - 08.2018
Stocker Associate
Dollar Tree
03.2017 - 10.2017
Cashier
Arctic Circle
07.2015 - 08.2016
High School Diploma -
Davinci Academy