Dominique Tyner
Ulta Beauty Inc.
District Heights,MD
10
years of professional experience
Shift team leader and retail beauty professional with a background in customer service, makeup consultation, and store operations. Handles opening and closing procedures, trains new associates, supports sales floor and register teams, and keeps inventory moving to maintain smooth, customer-ready shifts.
Work History
Shift Team Leader
2 Years 3 Months- Opened and closed America Store shifts following cash, key, and security procedures.
- Supervised America Store shift associates across sales floor, checkout, and stock areas to ensure operational efficiency.
- Trained new team members on store procedures, service standards, and safety rules.
- Assign daily duties to team members and ensure they are completed efficiently.
- Set individual and collective performance goals for shift team to drive accountability and achievement.
- Fostered teamwork among staff to improve communication and efficiency. between team members to foster an efficient working environment.
- Monitored inventory levels and coordinated replenishment for shelves and backroom storage.
- Communicated shift updates to management, cashiers, and stockroom staff throughout operations.
Retail Makeup Artist
2 Years 5 Months- Delivered personalized makeup consultations tailored to skin tone, product selection, and individual client needs.
- Guided Ulta Beauty guests on makeup color choices and skincare routines.
- Advised guests on cosmetic and beauty tool selections aligned with their preferences and specific requirements.
- Showcased product application techniques for prestige makeup and skincare brands, enhancing guest understanding and engagement.
- Created makeup looks for special events, lessons, and daily wear.
Sales Associate/Retail Assistant Manager
1 Year 6 Months- Promoted loyalty programs and store promotions, increasing customer participation and engagement.
- Resolved customer complaints professionally, enhancing customer retention and store reputation.
- Adapted sales strategies based on customer interactions to improve overall customer satisfaction. based on customer interactions and feedback to improve results.
- Assisted families with children's apparel selection and product questions.
- Processed purchases using point-of-sale systems and payment methods.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Closed register drawers at end of shift to ensure accurate cash handling. and balanced cash payments.
- Merchandised sales floor with seasonal Children's Place products.
- Replenished stockroom inventory and organized backroom merchandise.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
Lead Sales Key Holder
3 Years 7 Months- Recommend, select, and help locate merchandise based on customer needs and preferences.
- Describe merchandise and explain use, operation, and care.
- Calculate sales totals, process cash or credit payments, and complete transactions.
- Stay current on sales, promotions, payment policies, exchange policies, and security practices.
- Facilitated merchandise exchanges and accepted returns, ensuring high customer satisfaction.
- Supervised and trained employees, fostering a knowledgeable and efficient team.
- Track stock levels and request new inventory.
- Place special orders or contact other stores to locate desired items.
Lead Associate
8 Months- Managed salon appointments for hair and nail clients.
- Coordinated daily bookings for stylists and technicians to ensure smooth operations.
- Set up and confirmed appointments for clients, customers, or supervisors.
- Kept scheduling and event calendars current.
- Trained new associates on salon procedures and client care to ensure consistent service quality.
- Enhanced customer service by preparing products for nail services and offering complimentary amenities.
- Welcomed visitors and callers, handled questions, or directed people to proper contact based on needs.
- Answered phones, provided information to callers, recorded messages, and routed calls to appropriate staff.
- Maintained sanitation standards for hair and nail stations.
Education
Licensed Esthetician - Esthetics
High School Diploma
- [9th-12th] - Honor Roll
- [3.35] GPA
Skills
Point of sale systems
Cash handling
Shift scheduling
Retail merchandising
Training and coaching
Employee development
Team leadership
Customer retention
Performance reviews
Client service
Sales techniques
Cosmetic product knowledge
Sanitation standards
Timeline
Shift Team Leader
America Store
08.2024 - CurrentRead More
Retail Makeup Artist
Ulta Beauty Inc.
06.2024 - CurrentRead More
Sales Associate/Retail Assistant Manager
Childrens Place Inc.
12.2022 - 06.2024Read More
Lead Sales Key Holder
5 Star Beauty
05.2017 - 12.2020Read More
Lead Associate
Sela Hair and Nails
08.2016 - 04.2017Read More
Hair Academy
Licensed Esthetician from Esthetics
Read More
Northwestern High School
High School Diploma
Read More