Jennifer Sierra
Tamarac,FL
Summary
Highly skilled manager/server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated professional offering BBA in business administration . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking with 9 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Goal-focused Restaurant Server with 9 years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Server Shift Leader- Cashier
Family Bagel of Long Island
Coral Springs, FL
01.2020 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Managed opening and closing duties to facilitate restaurant operations.
- Managed tables throughout dining room to execute service at highest level.
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks and collected payments from customers.
Server Trainer- Assistant Manager
IHOP
North Miami, FL
07.2015 - 12.2019
- Inspected dining and serving areas for cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Motivated staff through acknowledgment of hard work and achievements.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
MBA - Business Management
Ana G Mendez University
Miami, FL 01.2022 - 07.2024
Skills
- Flexible Schedule
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Team Leadership
- POS Systems
- Team Player
- Verbal and Written Communication
- Cool Under Pressure
- Staff Training
- High Energy and Stamina
- Workflow Coordination
- Warm and Friendly
- Point of Sale Systems
- Complaint Resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
MBA - Business Management
Ana G Mendez University
01.2022 - 07.2024
Server Shift Leader- Cashier
Family Bagel of Long Island
01.2020 - Current
Server Trainer- Assistant Manager
IHOP
07.2015 - 12.2019
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