DOMINIQUE VALLEE
Pembroke Pines,FL
Summary
Reliable employee seeking entry level position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Passenger Service Agent
Bahamas Air
05.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Crew Member
Shake Shack
04.2022 - 05.2023
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, and other areas
Delivery Driver
Amazon Dsp
01.2020 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Delivered packages to customer doorsteps and business offices
Hostess/cashier
Rustic Inn Crab House
02.2014 - 07.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Greeted and seated customers
Receptionist
Design In Precast Stone
03.2011 - 05.2013
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Filed paperwork
Shampoo Girl
Creative Hair Design Salon
06.2010 - 12.2011
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
Ged -
Sheridan Technical College
Hollywood, FL01.2011
Skills
- Integrity and dependability
- Excellent people skills
- Managing orders and deliveries
- Self motivated
- Multi-tasking capability
- Phone and Email Etiquette
Timeline
Passenger Service Agent
Bahamas Air
05.2023 - Current
Crew Member
Shake Shack
04.2022 - 05.2023
Delivery Driver
Amazon Dsp
01.2020 - 04.2022
Hostess/cashier
Rustic Inn Crab House
02.2014 - 07.2016
Receptionist
Design In Precast Stone
03.2011 - 05.2013
Shampoo Girl
Creative Hair Design Salon
06.2010 - 12.2011
Ged -
Sheridan Technical College