Dominique Villa
Summary
Dynamic and results-driven professional with experience at Chick-fil-A, recognized for outstanding leadership and customer service. Proven ability to enhance team collaboration and adapt to high-pressure environments, while efficiently managing cash handling and POS operations. Committed to delivering exceptional guest experiences and achieving service excellence.
Overview
2
2
years of professional experience
Work History
Boba & Coffee Barista
It's Boba Time
El Monte
09.2024 - Current
- Work cohesively with team members to ensure smooth operations, share knowledge of specialty drinks, and maintain cleanliness standards at It's Boba Time.
- Provide product recommendations to customers, and contribute to a positive workplace culture through reliability and adaptability.
- Craft specialty boba and coffee beverages with precision, while maintaining exceptional customer service standards, and ensuring store cleanliness.
Front of House Team Member
Chick-Fil-A
Monterey Park
04.2023 - 09.2024
- Awarded the Chick-fil-A Remarkable Futures Scholarship for outstanding performance and leadership.
- Processed orders accurately during peak hours, reduced wait times, and consistently met service targets while adapting to changing customer demands.
- Delivered exceptional guest service at Chick-fil-A, maintaining order accuracy while efficiently handling high-volume periods, and collaborating with kitchen staff to ensure timely food delivery.
Education
Bachelor of Arts - Criminal Justice
California State University, Northridge
Northridge, CA05-2028
Skills
- Team Collaboration
- Adaptability
- Time Management
- Cash Handling
- Critical Thinking
- Customer Service
- Conflict Management
- POS system operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Boba & Coffee Barista
It's Boba Time
09.2024 - Current
Front of House Team Member
Chick-Fil-A
04.2023 - 09.2024
Bachelor of Arts - Criminal Justice
California State University, Northridge
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