Dominique Williams
Sanford,FL
Summary
Skilled in both customer service and retail operations, my experience at Dollar Tree and a Government Assistance Program highlights a proven track record in providing exceptional customer support and managing retail responsibilities efficiently. Demonstrating excellent communication and organizational skills, I excel in addressing customer needs, streamlining service delivery, and enhancing satisfaction levels without compromising on quality or efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service
Government Assistance Program
02.2023 - 03.2023
- Provided language translation services for customer service inquiries.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Provided excellent customer service to subscribers and businesses.
- Provided exceptional customer service by addressing diner concerns promptly and professionally
- i have applied people for free phones as well as the disabled with who are enrolled in snap benefits disabilities or military or have w-2.
- formal friendly greeting i have looked at food stamp cards and w-2s and disability check letters filled in the online application to see who will be qualified for a new free phones.
- i have givin information on phones and prices.
- i have handed them out to have passed the application.
Stocker
Dollar Tree
01.2018 - 03.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- put items on the shelf organized
Cashier
Dollar Tree
01.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- greet customers
- place items in the bag
- count the drawer
- count large bills and change
- keep cashier area clean and organized
- Assisted customers with returns, refunds and resolving transaction issues and prices
Education
GED -
Eastern Shore Community College
Melfa, VA03-2018
High School Diploma -
Cambridge South Dorchester High
Cambridge Maryland06-2016
Skills
- Residential customer service
- Customer service oversight
- Retail sales customer service
- Inbound customer service
- Excellent customer service skills
- Customer service and care
- Dining customer service
- Customer service focus
- Customer service and support
- Customer service mindset
Languages
French
Limited Working
Timeline
Customer Service
Government Assistance Program
02.2023 - 03.2023
Stocker
Dollar Tree
01.2018 - 03.2019
Cashier
Dollar Tree
01.2018 - 03.2019
GED -
Eastern Shore Community College
High School Diploma -
Cambridge South Dorchester High
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