Dominique Williams
Raleigh,NC
Summary
Dedicated social services professional with three years of experience in trauma-informed case management, crisis intervention, and child advocacy. Skilled in managing diverse caseloads, conducting comprehensive assessments, and coordinating multidisciplinary services to support vulnerable individuals and families. Collaborates effectively with healthcare providers, law enforcement, and community organizations to enhance client outcomes while ensuring compliance with confidentiality standards.
Overview
9
9
years of professional experience
Work History
Community Health Outreach Worker
MEDZED
Remote
05.2025 - 03.2026
- • Population served: 75% of Children, adolescents and young adults experiencing mental health crises, behavioral health challenges and related support needs.
- Conducted 15–25 home visits monthly to assess needs, educate clients, and connect them with community resources.
- Collaborated with healthcare professionals to enhance client health outcomes through coordinated care.
- Educated community members on preventive health strategies and available healthcare resources.
- Managed care coordination for approximately 30–50 clients, ensuring continuity of services following medical appointments and hospital discharges.
- Maintained accurate electronic documentation while meeting productivity and compliance standards.
- Supported outreach events that raised awareness of community health services and resources.
Child Advocate
Southern Crescent Sexual Assault Center
Atlanta, GA
01.2024 - 05.2025
- Provided trauma-informed advocacy and crisis intervention for children and families affected by abuse and violence.
- Collaborated with law enforcement, schools, medical providers, and multidisciplinary teams to facilitate investigations and ensure client safety.
- Developed individualized service and safety plans, coordinating referrals to counseling, legal, housing, and financial resources to enhance client support.
- Conducted 10–20 client assessments weekly to evaluate safety concerns and determine service needs for children and families.
- Built trusting relationships with families experiencing crisis, increasing engagement in recommended services.
- Maintained confidential case records while consistently meeting documentation deadlines.
Housing Case Manager
Bay Area Turning Point
Houston, TX
03.2023 - 11.2023
- Population served: Approximately 65% youth/adolescents and 35% adults. Supported individuals experiencing mental health crises, trauma abuse, and other challenges in life
- Conducted housing assessments, addressing immediate safety needs and facilitating access to necessary resources.
- Conducted housing assessments and developed individualized housing stabilization plans.
- Secured emergency shelter placements and helped clients transition to stable, long-term housing.
- Coordinated emergency shelter and long-term housing placements, enhancing clients' stability by overcoming barriers to housing.
- Managed a caseload of approximately 25–35 survivors seeking emergency shelter and permanent housing.
- Delivered trauma-informed case management for survivors of domestic violence and sexual assault.
- Advocated with landlords, legal agencies, and community partners to secure safe housing opportunities.
- Linked clients to employment, financial assistance, transportation, and supportive services, promoting overall stability and self-sufficiency.
- Completed detailed case notes, assessments, and documentation while ensuring compliance with confidentiality requirements.
Social Services Intern
Ladies Second Chance
Atlanta, GA
08.2022 - 12.2022
- Conducted intake interviews and assisted in comprehensive client assessments to identify individual needs.
- Coordinated educational workshops and community outreach events to enhance community engagement and resource access.
- Supported program evaluation through research, reporting, and data analysis to inform service improvements.
- Assisted staff with case documentation and resource coordination.
Resident Assistant
Gateway Center
Atlanta, GA
06.2022 - 08.2022
- Facilitated residents' daily living needs and community integration, enhancing quality of life.
- Addressed resident concerns, providing emotional support and connecting them with necessary resources.
- Collaborated with staff to resolve conflicts and promote positive resident outcomes.
- Ensured safe residential environment for individuals experiencing housing instability, contributing to overall well-being.
Assistant Manager
Lori’s Gifts (Emory Hospital)
Atlanta, GA
01.2019 - 2021
- Managed retail operations within a healthcare environment, ensuring high-quality service.
- Coordinated scheduling, inventory management, and financial transactions to ensure operational efficiency.
- Executed promotional campaigns and seasonal merchandising to enhance sales visibility.
Assistant Manager
It’s Fashion Metro
College Park, GA
02.2017 - 01.2019
- Developed and guided sales associates, enhancing team efficiency and elevating customer service standards.
- Managed daily retail operations, ensuring smooth opening/closing procedures and effective staff supervision.
- Facilitated visual merchandising, inventory control, and sales performance initiatives to enhance customer experience.
Education
Bachelor of Science - Criminal Justice, Psychology Minor
Clark Atlanta University
Atlanta GASkills
- Community Outreach
- Crisis Intervention
- Case Management
- Family advocacy
- Housing Navigation
- Safety Planning
- Trauma-Informed Care
Timeline
Community Health Outreach Worker
MEDZED
05.2025 - 03.2026
Child Advocate
Southern Crescent Sexual Assault Center
01.2024 - 05.2025
Housing Case Manager
Bay Area Turning Point
03.2023 - 11.2023
Social Services Intern
Ladies Second Chance
08.2022 - 12.2022
Resident Assistant
Gateway Center
06.2022 - 08.2022
Assistant Manager
Lori’s Gifts (Emory Hospital)
01.2019 - 2021
Assistant Manager
It’s Fashion Metro
02.2017 - 01.2019
Bachelor of Science - Criminal Justice, Psychology Minor
Clark Atlanta University