Dominique Wofford
Bowie,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ride Supervisor
Kings Dominion Amusement Park
04.2019 - 10.2024
- Supervised ride operations to ensure adherence to safety protocols and company policies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Coordinated daily ride schedules, optimizing efficiency and minimizing wait times for guests.
- Conducted regular inspections of rides to identify maintenance needs and enhance safety compliance.
- Resolved guest inquiries and concerns promptly, maintaining high levels of customer satisfaction.
- Ensured rider safety through regular ride inspections and strict adherence to guidelines.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Assistant Front Desk Manager
Planet Fitness
11.2021 - 05.2022
- Supervised daily front desk operations to ensure exceptional member experiences.
- Monitored facility cleanliness and safety standards, contributing to overall member satisfaction.
- Assisted in the execution of promotional events, increasing community engagement and awareness.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Responded to customer service inquiries, both in-person and by telephone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Riverbend Highschool
Fredericksburg, VA05-2019
Skills
- Safety management
- Customer service
- Attention to detail
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
Certification
- Phlebotomy USA certificate of completion- phlebotomy training
- NHCO- certified phlebotomy technician
Languages
English
Native or Bilingual
Timeline
Assistant Front Desk Manager
Planet Fitness
11.2021 - 05.2022
Ride Supervisor
Kings Dominion Amusement Park
04.2019 - 10.2024
High School Diploma -
Riverbend Highschool