Dominique Wright
Raleigh,NC
Summary
Detail-oriented and enthusiastic customer service professional with a strong educational background in criminal justice and forensic science. Seeking an entry-to-mid-level position to pursue a new career path. Recognized for meeting challenges head-on and driving results as a valuable team member. Possesses strong project management skills and academic knowledge of criminal justice. Ready to kick-start a successful career in forensic science.
Overview
11
11
years of professional experience
Work History
MEPS Senior Specialist
HR Directions, LLC
01.2022 - Current
- Working knowledge and skill in using applicable software including dialer systems, computer-assisted telephone interviewing software, and sample management applications
- Became equipped with technical assistance as well as the principles, processes, and methods of survey research, especially telephone data collection practices, and tracing practice.
- Ability to show and keep effective working relationships through communication and collaboration.
Team Lead
HR Directions, LLC
01.2021 - 12.2021
- Coordinate with supervisors by providing team members with performance coaching feedback and reports as needed through MS Teams and Zoom interactions
- Review records, assign work and conduct case reviews
- Offer support to the Data Collection Specialists and QE Supervisor to meet project goals.
Data Collection Specialist
HR Directions, LLC
02.2019 - 12.2020
- Perform data entry tasks and navigate an electronic case management system while speaking on the phone
- Abstract and enter relevant medical and financial information into an electronic case management database such as CPT-4 codes, ICD codes, surgical procedures, DRG codes
- Review and document a high volume of records efficiently and effectively
- Attending and completing project training, and successfully completing post-training skills assessments.
Caregiver/Home Health Aide
ResCare Home Care Services
08.2018 - 02.2019
- Supply various caregiving services to best equip each client's plan of care
- Arranged clients with daily living activities, prepare meals and special diets, perform general housekeeping activities, transportation aid when needed while maintaining compassion and companionship to clients.
Custom Protection Officer/Assistant Supervisor
G4S Secure Solution USA
01.2018 - 07.2018
- Administer internal and external security patrols, armed, and unarmed, to deter criminal activity and protect against theft and intrusion
- Respond to disasters and help with unforeseeable emergencies and contacting the proper authorities to assess injuries or hazardous environments
- Fulfill daily reports for management and start of shift for the next Supervisor.
Seasonal Sortation Associate
Amazon Fulfillment Associates
10.2017 - 01.2018
- Handle and sort packages ranged from envelopes to under 50 lb boxes and pallets when necessary
- Scan packages and engage in occasional wrapping, building, transporting and sorting pallets in a fast paced environment.
Room Attendant/Housekeeper
Holiday Inn and Suites
04.2016 - 10.2017
- Produced clean rooms on a time-sensitive schedule as well as being equipped to engage with customers successfully
- Trained new employees and utilized various skills within housekeeping department as well as other departments as needed.
Swing Manager
The Richard's Advantage (McDonald's Franchise)
12.2013 - 01.2016
- Adapted to supervising up to 20 team members per shift with no help
- Handled cash and credit transactions
- Generated sales and inventory reports
- POS experience.
Student Intern
Conflict Resolution Center
01.2015 - 05.2015
- Interviewed and assessed at-risk youths during intake questionnaires to determine program eligibility
- Organized and kept files of the teen court program and files for mediation court
- Supplied aid in outreach program that reproduces the courtroom experience, to allow first-time juvenile offenders to be tried by their peers showing positive outcomes, community collaboration, and problem-solving.
Education
Master of Science - Criminal Justice
Aspen University
Denver, CO05.2019
Bachelor of Arts - Criminology
Johnson C Smith University
Charlotte, NC05.2015
Skills
- Management collaboration
- Problem-Solving
- Analytical Thinking
- Time Management
- Task Prioritization
- Adaptability and Flexibility
- Conflict Resolution
Timeline
MEPS Senior Specialist
HR Directions, LLC
01.2022 - Current
Team Lead
HR Directions, LLC
01.2021 - 12.2021
Data Collection Specialist
HR Directions, LLC
02.2019 - 12.2020
Caregiver/Home Health Aide
ResCare Home Care Services
08.2018 - 02.2019
Custom Protection Officer/Assistant Supervisor
G4S Secure Solution USA
01.2018 - 07.2018
Seasonal Sortation Associate
Amazon Fulfillment Associates
10.2017 - 01.2018
Room Attendant/Housekeeper
Holiday Inn and Suites
04.2016 - 10.2017
Student Intern
Conflict Resolution Center
01.2015 - 05.2015
Swing Manager
The Richard's Advantage (McDonald's Franchise)
12.2013 - 01.2016
Master of Science - Criminal Justice
Aspen University
Bachelor of Arts - Criminology
Johnson C Smith University
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