Dominique Yerdon
Ogdensburg,NY
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Hygeine Therapy Assistant
St Lawrence psychiatric hospital
Ogdensburg, NY
05.2024 - Current
- Attended training to validate or refresh basic professional skills.
- Supported nursing staff in day-to-day operations.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Restocked supplies and cleaned equipment between patients.
- Responded to emergency situations and provided crisis support.
- Maintained cleanliness of therapy areas and equipment between patient visits.
- Monitored changes in symptoms or condition that may require additional care.
- Monitored health and well-being of clients and reported significant health changes.
Mental Health Therapy Aide
St Lawrence psychiatric hospital
Ogdensburg, NY
02.2023 - 05.2024
- Developed positive relationships with clients through active listening and empathy.
- Provided emotional support to clients in crisis situations.
- Maintained confidentiality standards regarding client information.
- Assisted with daily living tasks including meal preparation, bathing, dressing.
- Monitored patient progress and documented changes in behavior or attitude.
Sales Representative
Cellular Sales Verizon
Ogdensburg, NY
05.2017 - 10.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Collected payments and provided accurate change.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered customer questions, shared product knowledge and researched pricing and availability.
Cashier
Sunoco Gas Station
Ogdensburg, NY
01.2016 - 05.2017
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
Packout
Ansen Corporation
Ogdensburg, NY
05.2015 - 01.2016
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Inspected product on lines for conformance to predetermined quality specifications.
- Reported defective materials to department supervisors for immediate remediation.
Cashier
Nice & Easy
Ogdensburg, NY
02.2014 - 05.2015
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Ogdensburg Free Academy
Ogdensburg, NY06.2015
N/A - Welding And Metal Working
BOCES Northwest Technical Center
Ogdensburg06.2015
Skills
- Product and Service Knowledge
- On-Site Product Demonstrations
- Product Management and Pricing
- B2B and B2C Sales
- Sales Closing
- Inside and Outside Sales
- Relationship Selling
- Market Research and Analysis
- Account Management
- Effective Customer Upselling
- Patient care
- Confidentiality
- One-on-one support
- Self-care promotion
- Building rapport
- Patient monitoring
- Client relations
- Crisis intervention
- Therapeutic techniques
- Emotional resilience
Certification
- Salesforce
- BLS
- First Aid
Timeline
Mental Hygeine Therapy Assistant
St Lawrence psychiatric hospital
05.2024 - Current
Mental Health Therapy Aide
St Lawrence psychiatric hospital
02.2023 - 05.2024
Sales Representative
Cellular Sales Verizon
05.2017 - 10.2022
Cashier
Sunoco Gas Station
01.2016 - 05.2017
Packout
Ansen Corporation
05.2015 - 01.2016
Cashier
Nice & Easy
02.2014 - 05.2015
High School Diploma -
Ogdensburg Free Academy
N/A - Welding And Metal Working
BOCES Northwest Technical Center