Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Young

Houston,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in a number of industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Business Support Representative

Goldschmitt And Associates
Houston, TX
11.2023 - Current
  • Provided customer service to internal and external clients by answering questions, resolving issues and processing requests from a remote environment.
  • Developed and implemented policies and procedures for business support operations.
  • Answered phone inquiries from customers regarding product availability, pricing information and order status updates.

Warehouse Picker

Randstad
Houston, TX
03.2022 - 12.2022
  • Organized stockroom shelves to ensure efficient storage of products.
  • Selected items for customer orders based on order slips and verbal instructions.
  • Packaged items securely in boxes, bags or other containers before shipping.

Sales Associate

Walgreens
Greensboro, NC
12.2020 - 07.2022
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Concierge

Four Seasons Hotel
Greensboro, NC
06.2019 - 11.2021
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.

Education

Bachelor of Science - Biology

North Carolina A & T State University
Greensboro, NC
12-2020

Skills

  • CRM Software
  • Sales
  • Account Management
  • Market Research
  • Customer Service
  • Cash Handling
  • Guest Relations
  • Data Entry
  • Hospitality services
  • Quality Control
  • Material Handling

Timeline

Business Support Representative

Goldschmitt And Associates
11.2023 - Current

Warehouse Picker

Randstad
03.2022 - 12.2022

Sales Associate

Walgreens
12.2020 - 07.2022

Concierge

Four Seasons Hotel
06.2019 - 11.2021

Bachelor of Science - Biology

North Carolina A & T State University
Dominique Young