Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dominiue Williams

Detroit,MI

Summary

Dynamic professional with extensive experience at Marriott Hotel, excelling in customer service and conflict management. Proven ability to enhance customer satisfaction and streamline operations. Skilled in bar equipment operation and maintaining cleanliness, contributing to a 20% increase in efficiency. Adept at fostering teamwork and delivering exceptional service in fast-paced environments.

Professional hospitality professional with strong background in customer service and beverage preparation. Known for exceptional teamwork and adaptability to meet changing needs. Skilled in maintaining welcoming atmosphere, managing inventory, and ensuring guest satisfaction. Reliable and focused on achieving outstanding results in fast-paced environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bar Attendant

Marriot Hotel
04.2024 - 04.2025
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Learned how to make wide variety of mixed drinks.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Notified management of guest complaints for quick, effective resolution.
  • Bussed bottles and glassware to maintain clean bar area.
  • Delivered food to customers at bar and tables.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.

Supervisor

Block By Block Detroit
08.2018 - 03.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Special Projects

Block by Block Detroit
09.2017 - 08.2018
  • Managed special projects assigned by the CFO related to process improvement or organizational restructuring initiatives.
  • Collaborated with team members on special projects to improve office efficiency and productivity.
  • Collaborated with homeowners on special projects such as preparing homes for events or post-renovation cleanup.
  • Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
  • Championed special projects assigned by executives, demonstrating adaptability and a strong work ethic in various situations.
  • Participated in special projects as requested, demonstrating adaptability and eagerness to contribute to the organization''s success.
  • Pitched in to assist [Type] department with special projects and tasks.

Equipment Operator

Block By Block Detroit
06.2015 - 08.2017
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Increased equipment efficiency by performing regular maintenance and timely repairs.
  • Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.

Lawn Maintenance Laborer

Payne's Landscaping
05.2012 - 09.2012
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Maintained clean work areas by removing debris, leaves, and branches from client properties.
  • Enhanced property appearance through regular mowing, edging, and trimming of lawns.
  • Developed strong relationships with clients through clear communication of services provided and project timelines.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to a safe working environment by adhering to safety procedures during equipment operation and chemical applications.
  • Boosted curb appeal for client properties with meticulous lawn care services including mowing, edging, trimming, raking leaves, mulching beds.
  • Achieved timely completion of assigned tasks through effective prioritization and efficient use of resources.

Education

GED -

Wayne Community College District
Detroit, MI
06-2013

Skills

  • Customer service
  • Alcohol awareness
  • Bar equipment operation
  • Cleanliness and hygiene
  • Inventory management
  • Drink garnish preparation
  • Menu memorization
  • Drink presentation
  • Conflict management
  • Table setting
  • Wine serving
  • Menu recommendations
  • Wine pairing
  • Dishwashing
  • Cleaning and sanitation
  • Efficient multitasking
  • Glass collection
  • Flexible schedule
  • Waste reduction
  • Ice replenishment
  • Supply replenishment
  • Bussing tables
  • Spirits restocking
  • Fast-paced environment
  • Bar organization
  • Bartender support
  • Bar supply replenishment
  • Bartender backup
  • Equipment handling
  • Ice and keg replenishment

Certification

  • Certified in crowd control - summer 2018

Languages

French
Limited Working

Timeline

Bar Attendant

Marriot Hotel
04.2024 - 04.2025

Supervisor

Block By Block Detroit
08.2018 - 03.2023

Special Projects

Block by Block Detroit
09.2017 - 08.2018

Equipment Operator

Block By Block Detroit
06.2015 - 08.2017

Lawn Maintenance Laborer

Payne's Landscaping
05.2012 - 09.2012

GED -

Wayne Community College District

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