Dominque Foster
Baton Rouge,LA
Summary
With over ten years of experience in the healthcare field, I bring an extensive background in public health. Trusted among my team, I have a proven track record of successfully implementing plans and strategies to enhance the quality and longevity of the company. Throughout my career, my hard work and dedication have consistently led to promotions to higher positions with increased responsibilities. A team player, always eager to lend a helping hand and provide assistance wherever needed.
Overview
9
9
years of professional experience
Work History
External Care Coordinator
Comfort Keepers
02.2024 - Current
- Determined need for special assessment activities for complex cases, effectively handling patient care plans.
- Collaborated with the Department of Health & Hospitals to establish coordination protocols.
- Built strong relationships with clients to deliver emotional moral support and companionship.
- Assisted Program Manager with daily care logs, scheduling zoom calls, accounting and billing information. Maintaining and coordinating the schedule for staff assigned to me in a timely fashion.
Case Coordinator
Open Health Care Clinic
01.2021 - 12.2023
- Ensured compliance with HIPAA guidelines to protect patient information and uphold corporate integrity.
- Ensured seamless departmental coordination by transferring calls and processing payments.
- Collaborated with the Office of Public Health and Center for Disease Control and Prevention to perform contact tracing for newly diagnosed patients.
- Coordinated HIV linkage initiatives to mitigate risks of exposure to infectious diseases.
- Managed seamless operation of call center handling both inbound and outbound calls efficiently.
Quality Assurance Coordinator
Upward Health
10.2015 - 12.2020
- Executed verification processes aligning with state health regulations for audit accuracy.
- Facilitated payment transactions while addressing customer needs across digital platforms.
- Conducted administrative responsibilities involving the secure transmission of confidential documents between the agency and affiliated care entities.
- Managed daily operations of call center, maintaining efficiency and effective workflow.
Education
Certificate - Testing Counselor
Office of Public Health
Baton Rouge, LA10.2019
Certificate - Phlebotomist
Advanced Healthcare Academy
Prairieville, LA08.2019
Skills
- Expert in all Microsoft applications
- Experience in Athena Health
- Have the ability to adapt in different work environments
- Great attention to detail
- Have the ability to multitask and meet deadlines
- Ability to be a team player and work well independently
- Team player
- Positive attitude
Timeline
External Care Coordinator
Comfort Keepers
02.2024 - Current
Case Coordinator
Open Health Care Clinic
01.2021 - 12.2023
Quality Assurance Coordinator
Upward Health
10.2015 - 12.2020
Certificate - Testing Counselor
Office of Public Health
Certificate - Phlebotomist
Advanced Healthcare Academy
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