DOMINQUE JOYCE
Roanoke,VA
Summary
Detail-oriented professional skilled in managing high volumes of customer interactions with a focus on accuracy and compliance. Expertise in documenting account information and maintaining precise records across various systems. Strong problem-solving capabilities through effective communication and critical thinking, contributing to efficient operations with sales, collections, and customer service teams.
Overview
5
5
years of professional experience
Work History
ACCOUNT MANAGER
MIDLAND CREDIT MANAGEMENT
Roanoke, VA
04.2025 - 07.2026
- Managed high volume of daily customer interactions, ensuring accuracy and professionalism.
- Documented account information and maintained accurate records to support effective customer management.
- Identify problems and determine appropriate solutions through critical thinking and effective communication.
- Consistently meet performance, quality assurance, and compliance expectations.
- Adapted quickly to changing processes and business requirements to enhance service delivery.
- Follow established company procedures, compliance requirements, and quality standards.
CREDIT SPECIALIST / ACCOUNT MANAGER
UNITED RENTALS
Charlotte, NC
07.2024 - 03.2025
- Evaluated customer information, financial records, and payment history to make accurate business decisions.
- Collaborated with sales, collections, and customer service teams to resolve issues and ensure operational efficiency.
- Used Microsoft Excel, including VLOOKUP, PivotTables, conditional formatting, and data-analysis tools.
- Maintained accurate records and documentation while working within established company procedures.
- Applied strong attention to detail in reviewing information and identifying discrepancies, enhancing accuracy.
- Handled multiple priorities while achieving company performance and productivity goals.
INSIDE/INBOUND SALES REPRESENTATIVE
UNITED RENTALS
Charlotte, NC
06.2023 - 07.2024
- Assisted customers with equipment rental needs, delivering detailed information on equipment specifications and operating requirements to ensure informed decisions.
- Assisted customers with equipment rental needs and provided information regarding equipment specifications and operating requirements.
- Communicated effectively with multiple departments to ensure equipment and customer needs were handled accurately and efficiently.
- Gained in-depth knowledge of rental equipment and company processes, enhancing ability to support customer inquiries and optimize rental experiences.
- Maintained accurate records and completed required documentation.
- Managed multiple tasks and priorities in a fast-paced environment, ensuring timely service and customer satisfaction.
MOVER SUPERVISOR
VIRGINIA VARSITY TRANSFER
Salem, VA
08.2021 - 04.2023
- Moved products between delivery vehicles, staging areas, and storage locations with a focus on safety and efficiency.
- Safely and efficiently moved products between delivery vehicles, staging areas, and storage locations.
- Communicated effectively with coworkers, supervisors, and other team members to coordinate daily operations.
- Coordinated daily operations through effective communication with coworkers, supervisors, and team members.
- Adjusted to changing job assignments and supported team members.
- Organized work areas and adhered to established workplace procedures to ensure operational efficiency.
- Adjusted approach to accommodate new job responsibilities during daily operations. and supported team members wherever needed.
Education
HIGH SCHOOL DIPLOMA -
Patrick Henry High School
Roanoke, VAIT CERTIFICATE -
MedCerts
Roanoke, VASkills
- Client Relationship Management
- Account Strategy Development
- Revenue Growth Strategies
- Customer Service
- Microsoft Excel
- Critical thinking
- Time Management
- Team Collaboration
- Work orders
- Cross-training
- Safety protocols
- Computer Skills
LANGUAGES
English | Native
Timeline
ACCOUNT MANAGER
MIDLAND CREDIT MANAGEMENT
04.2025 - 07.2026
CREDIT SPECIALIST / ACCOUNT MANAGER
UNITED RENTALS
07.2024 - 03.2025
INSIDE/INBOUND SALES REPRESENTATIVE
UNITED RENTALS
06.2023 - 07.2024
MOVER SUPERVISOR
VIRGINIA VARSITY TRANSFER
08.2021 - 04.2023
HIGH SCHOOL DIPLOMA -
Patrick Henry High School
IT CERTIFICATE -
MedCerts