Andrea Smith, PMP
Ft. Washington,MD
Summary
Resourceful experienced Senior Project Manager with more than 15 years of technical project management experience. Gifted at meeting tight deadlines and overcoming project obstacles. Engaging and personable with the ability to manage key milestones and deliver exemplary customer service. Expertise in coordinating and managing diverse teams and resources. Recognized consistently for performance excellence and contribution to organizational mission. Currently hold Top Secret / Sensitive Compartment Information (TS/SCI) active clearance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Naval Criminal Investigative Service
Quantico , VA
2017.12 - Current
- Develop project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance for 3 highly technical enterprise level projects.
- Collaborate with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Direct changes to project scope and cost; and implement appropriate change management processes to keep project on track.
- Closely collaborate with project members to identify and evaluate project risks using Risk Management methodologies to plan for risks. Perform qualitative and quantitative risks analysis, plan risks response, and continue monitoring to quickly address any problems.
- Manage and develop project procurement packages, to include creation of all procurement documents.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Communicate project plans to key stakeholders, including project contributors, business, operational and technical resources.
- Produce project status reports and dashboards weekly, updating project sponsor, key stakeholders, and senior leaders on progress and roadblocks.
- Provide agency and project guidance to peers as needed.
Citrix Program Manager & Lead System Administrator
Naval Criminal Investigative Service
Quantico , VA
2004.07 - 2017.12
- Developed project plans and managed project scope using methodologies to guide Citrix related projects from conceptualization to implementation and maintenance.
- Tracked and reported weekly project results to customers and stakeholders to facilitate change management activities.
- Developed and administered project budgets.
- Interacted with customers and clients to identify business needs and requirements.
- Served as Citrix Virtual Desktop Infrastructure (VDI) Program manager and subject matter expert for 4 enterprise level networks on multiple classification levels.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes of Citrix server environment.
- Conducted in-depth Citrix product and issue resolution research to address customer concerns, implement new features, and improve customer experience.
- Created support technical documentation that empower and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support teams.
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Managed senior-level Citrix Administrators working across all functions of Citrix VDI.
- Established team priorities, maintained schedules and monitored performance.
Field Computer Specialist, DC Region
Naval Criminal Investigative Service
Washington , D.C.
1991.04 - 2004.07
- Supervised and monitored work of contractor support assigned to assist with supporting classified networks.
- Provided technical guidance, information, and support to support investigations conducted by NCIS Cyber Crime Squad to ensure proper handling and processing of computer related investigations.
- Served as system and network administrator for 2 classified and 8 unclassified networks. Duties consisted of installing, configuring, troubleshooting, and supporting all networks.
- Installed and supported all NCIS internally developed and commercial applications.
- Provided hardware and software support to 120 users across 13 regional offices.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Developed and conducted IT user training and technical briefs to law enforcement professionals, leadership, and support personnel in classroom and one-on-one.
Education
Project Training - Creating A Project Plan With SharePoint (PMIS)
Learning Tree
Herndon, VA06.2020
Project Management Certification - PMP Boot Camp
Infosec Institute
Dulles, VA04.2019
Project Management Certification - ITIL V3. Foundation Certification Training
Learning Tree International
Herndon, VA01.2018
Skills
- Excellent written and oral communication
- Leadership
- Excellent work ethic and accountability
- Confident decision maker
- Conflict resolution
- Critical thinking
Accomplishments
- Current recipient of a Retention Incentive Award since November 2018
- Lead a team of 3 members in the development of project team policy, processes, and templates to be used by Project Managers in the newly established Enterprise Project Management Office (EPMO). The process integrates Microsoft Project, SharePoint, and Power BI to create an automated means of building project plans and dashboard reports, to provide clear concise visibility and reporting to leadership.
- Served as a subject matter expert on 2 external agency technical working groups.
- Serve as a member of the Director's Committee of Diversity and Inclusion and Barrier Analysis Team.
- Introduced and implemented the Citrix Virtual Desktop Infrastructure (VDI) and the Law Enforcement Access Portal (LEAP) technologies to NCIS. Both solutions now serve as the foundation of our agency's ability to securely implement maximum Telework during this unprecedented time as the country battles the COVID-19 Pandemic.
- Established a 501(c)(3) Non-Profit organization and supervised team of more than 300 family volunteers. Our mission was to offset the cost to families with children who participate in educational and sporting activities. I negotiated concessions contracts with multiple major league stadiums and concert venues, in the D.C., Maryland, and Virginia area. Managed the volunteer schedule of events and stand assignments, trained 50 volunteers to serve as stand managers, and managed payouts and receipts of donations received. Year one we raised over $20,000, with approximately 30 volunteers. The organization quickly grew to more than 300 members and every year thereafter we raised more than $100,000 each year to support our mission.
Certification
- Project Management Professional (PMP) (Active)
- CNSSI 4012: Senior System Managers (Active)
- NSTISSI 4015: System Certifiers (Active)
- ITIL v3 Foundations
- Security +
Affiliations
- Project Management Institute Member
Timeline
Senior Project Manager
Naval Criminal Investigative Service
2017.12 - Current
Citrix Program Manager & Lead System Administrator
Naval Criminal Investigative Service
2004.07 - 2017.12
Field Computer Specialist, DC Region
Naval Criminal Investigative Service
1991.04 - 2004.07
Project Training - Creating A Project Plan With SharePoint (PMIS)
Learning Tree
Project Management Certification - PMP Boot Camp
Infosec Institute
Project Management Certification - ITIL V3. Foundation Certification Training
Learning Tree International
- Project Management Professional (PMP) (Active)
- CNSSI 4012: Senior System Managers (Active)
- NSTISSI 4015: System Certifiers (Active)
- ITIL v3 Foundations
- Security +
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