Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Day OPS manager of the month October 2022 Twi OPS manager of the month April FY 24
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Domique Saunders

Garland,TX

Summary

Dynamic operations manager with a proven track record at FedEx Ground, specializing in process automation and operational excellence. Leveraged strong leadership and scheduling management skills to enhance team productivity and improve customer satisfaction. Committed to fostering professional development and implementing effective workflows for optimal performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ops Manager

FedEx:Ground
11.2022 - Current
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.

Supervisor

UPS
02.2019 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

Graphic And Digital Design

Garland High School
Garland, TX
06-2011

Skills

  • Standard operating procedures
  • Operational excellence
  • Scheduling management
  • Software knowledge

Accomplishments

  • Reduced operational expenses by [Number]% by streamlining branch operations.
  • Increased company market share by [Number]% in just [Number] months.
  • Earned the “[Award Name]” Award in [Year] for [Accomplishment].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Timeline

Ops Manager

FedEx:Ground
11.2022 - Current

Supervisor

UPS
02.2019 - 03.2022

Graphic And Digital Design

Garland High School

Day OPS manager of the month October 2022 Twi OPS manager of the month April FY 24

I've been with FEDEX for four years and out of those years i was nominated OPS manager of the month twice .

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