Dominisha Blue
Dallas
Summary
Licensed Claim Adjuster with extensive expertise in evaluating and resolving auto claims efficiently, backed by over a decade of experience in the insurance and customer service sectors. Demonstrates strong analytical and negotiation skills, ensuring compliance and customer satisfaction while managing complex cases in high-volume environments. Committed to operational efficiency and continuous professional growth, leveraging critical thinking and adaptability to optimize claim processes and achieve fair settlements.
Overview
10
10
years of professional experience
Work History
Claim Adjuster
Statefarm
Richardson
02.2024 - Current
- Determined liability by conducting thorough investigations,analyzing police reports , witness statements and scene evidence to ensure accurate and timely claim resolutions.
- Applied risk management principles when making decisions about coverage disputes or denials based on on jurisdiction.
- Attended continuing education seminars to stay abreast of changes in the field.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Provided exceptional customer service, addressing concerns and questions promptly.
Customer Benefits Advisor
UNUM
Chattanooga
01.2021 - 02.2024
- Provide benefits support in high-volume settings, ensuring accurate enrollment and documentation.
- Resolve complex enrollment issues through collaboration, enhancing customer satisfaction.
- Educate consumers on plan options, aiding informed decisions with clear benefit comparisons.
- Authenticate life events and process changes, maintaining detailed records for accuracy.
- Investigate discrepancies with cross-functional teams, improving process efficiency.
Senior Account Manager
TMOBILE
01.2015 - 01.2021
- Led daily team operations, enhancing productivity and accountability.
- Managed multi-channel client relations, boosting customer satisfaction.
- Recommended solutions using product knowledge, improving client engagement.
- Analyzed feedback to develop strategies, enhancing customer experience.
- Created best practice guides, elevating team performance and efficiency.
Education
B.S. - Psychology
University of Tennessee
Chattanooga, TN01.2015
High School Diploma -
C.A.T.C.H
01.2010
Skills
- Leadership
- Problem Solving
- Adaptability
- Critical Thinking
- Effective communication
- Relationship Building
- Negotiation
- Operational Efficiency
- Feedback Analysis
- Compliance
Timeline
Claim Adjuster
Statefarm
02.2024 - Current
Customer Benefits Advisor
UNUM
01.2021 - 02.2024
Senior Account Manager
TMOBILE
01.2015 - 01.2021
B.S. - Psychology
University of Tennessee
High School Diploma -
C.A.T.C.H