Domonic Gerard
Killeen,TX
Summary
Results-driven Assistant Site Manager with experience in construction project management, site supervision, and team leadership. Developed strong competency in safety regulations, quality control, and budget management. Demonstrated ability to oversee daily operations while prioritizing tasks efficiently. Proven record of enhancing operational efficiency through effective communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Assistant Site Manager
Todays Car Wash
Killeen, TX
01.2024 - Current
- Assisted in developing and implementing new policies and procedures for site operations.
- Maintained accurate records of all personnel, inventory, equipment and supplies.
- Ensured that safety protocols were followed on the job site at all times.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Interviewed and hired qualified candidates to fill open staff positions.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Complied with operational standards and OSHA regulations.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Conducted quality control inspections to uphold high standards of workmanship.
- Provided training and development opportunities for site staff, enhancing team capabilities.
- Managed site personnel, assigning tasks based on skill levels and project requirements.
- Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Scheduled, assigned and supervised staff members in the car wash department.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Developed and maintained a comprehensive training program for new employees to ensure proper operational techniques.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
- Maintained records of daily transactions, such as number of cars serviced, revenue collected.
- Oversaw financial operations related to the car wash business including budgeting, payroll and accounts receivable and payable activities.
- Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
- Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Operated cash register and processed cash, credit card and check payments.
- Used vacuum cleaners and buffers to clean interior of vehicles.
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Washed vehicle exteriors, detailed interior and applied external sealant or polish.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
- Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
Assistant Site Manager
Galaxies Car Wash
Killeen, TX
01.2000 - 01.2024
- Scheduled, assigned and supervised staff members in the car wash department.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Developed and maintained a comprehensive training program for new employees to ensure proper operational techniques.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
- Maintained records of daily transactions, such as number of cars serviced, revenue collected.
- Created promotional campaigns designed to increase customer loyalty and profitability.
- Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
- Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
- Adhered to local laws and regulations pertaining to operating a car wash business.
- Implemented strategies for upselling additional services during each visit.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Established standards for customer service excellence throughout the organization.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Operated cash register and processed cash, credit card and check payments.
- Used vacuum cleaners and buffers to clean interior of vehicles.
- Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Mixed cleaning solutions and abrasive compositions according to formulas.
- Managed customer complaints and provided satisfactory solutions.
- Managed transactions and handled cash and credit card payments.
- Greeted customers and explained car wash options thoroughly.
- Guided vehicles onto the conveyor belt accurately and safely.
- Performed minor maintenance tasks on car wash equipment.
- Adhered to all safety protocols and guidelines to prevent accidents.
- Kept a record of daily transactions and customer feedback.
- Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
- Trained new employees on car wash operations and customer service standards.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
High School Diploma -
Shoemaker Higj School
Killeen, TX05-2004
Skills
- Microsoft Office
- Data Entry
- Communication
- Dependable and Responsible
- Self-Directed
- PPE Compliance
- Social Perceptiveness
- Flexible and Adaptable
- Computer Skills
- Organization
- Planning
- Quality Assurance
- Clerical Support
- Data Management
- Customer Relations
- Active Listening
- Analytical
- Sales and Marketing
- Environmental Compliance
- Technical knowledge
- Employee Scheduling
- Staff Training and Development
- Energy efficiency
- Vehicle cleaning
- Cash Register Operation
- Customer Service-Oriented
- Vehicle interiors
- Professional Appearance
- Time management and prioritization
- Teamwork and contribution
- Supply Management
- Maintenance and repair
- Work Planning
- Flexible Work Schedule
- Problem-solving capabilities
- Safety protocol adherence
- Site supervision
- Health and safety compliance
- Scheduling Coordination
- Document Control
- Site Inspections
- OSHA Compliance
Timeline
Assistant Site Manager
Todays Car Wash
01.2024 - Current
Assistant Site Manager
Galaxies Car Wash
01.2000 - 01.2024
High School Diploma -
Shoemaker Higj School